Metro de Madrid

Telephone 902 444 403 - Fax 917 212 957

Metro de Madrid offers customers a new Interactive Customer Support Centre, which will enable them to contact us through the normal channels (telephone, fax, e-mail) as well as through the different multimedia channels that currently exist. This centre provides service from 06:00 am to 1:30 pm, 365 days a year. Outside these hours you may leave a message through the channels available.

In this way Metro de Madrid provides all the information on its network:

General Information on Metro services:

- Rates
- Accesses (locations and timetables)
- Passengers Regulations
- Service timetables
- Frequencies

Information regarding Metro services

- Works and expansions
- Service incidents
- Lost property

The optimum route between two points within the Community of Madrid

- Public transport alternatives

Leisure and cultural information:

- Hotels, restaurants, cinemas, theatres, museums, etc.
- Public transport access alternatives

Official centres and organisations:

- Public transport access alternatives

Other transport:

- Combination and connections with other means of transport (long-distance and intercity buses, RENFE, airport )

Should you need any kind of information or assistance, or wish to make a suggestion or complaint, you may contact us via: