Access of Domestic Animals to the Underground Network
With regard to the admission of domestic animals, as a general rule, no animals are allowed on
the Underground, except in the following cases:
1. Access with small pets in containers
Access will be permitted with small pets provided that they are carried in suitable
containers and are not dangerous or troublesome to other passengers because of their shape, bulk,
noise or smell.
Metro de Madrid personnel will, according to their prudent criterion, decide on the danger or
nuisance of each animal or transport container, as has been the case with luggage, objects or
packages.
2. Access with dogs for personal assistance
2.1. Guide dogs
Access will be permitted to guide dogs accompanying the blind or those with visual
deficiency.
2.2. Training guide dogs
Access will be permitted to guide dogs which are undergoing training, accompanied by their
trainers. To enter Metro installations, the future guide dog must wear the vest identifying its
situation, and the person responsible for the animal must have a standard pass accrediting them as
educator or instructor and trainer of the ONCE Foundation.
2.3. Dogs trained for special personal assistance
Access will be permitted to dogs especially trained as assistants, accompanying people with
some type of disability for which they may require aid for their independence or to warn them of
situations of risk. These dogs must be on a lead at all times and the person responsible must carry
the documentation evidencing the need to be accompanied by a dog for assistance, together with the
associated special training certificate, e.g. for dogs trained to detect hypoglycaemia early in
diabetics.
Similarly, the dog must wear a vest or a visible marking indicating its situation as special
aid.
Further information on 902 444 403
