Accessibility
One of the main objectives of Metro de Madrid is to facilitate the integral autonomy of persons with disabilities such that all residents of Madrid can travel under equal conditions. To achieve this, the underground is working on accessibility in different areas and has a specific plan – the new Accessibility and Inclusion Plan 2021-2028, which will lead to the number of accessible stations in its network rising from 70% at present to 84%.
Accessibility statement
Introduction
Metro de Madrid is committed to making its website accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and applications for mobile devices, which transposes the Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016..
This accessibility statement applies to the www.metromadrid.es website, excluding embedded content from other domains.
Compliance status
This website is partially compliant with Royal Decree 1112/2018 due to the non-compliance of the following aspects.
Not accessible content
The content below is not accessible for the following reasons:
1.- Non-compliance with Royal Decree 1112/2018
It is possible that there is a video player that does not have an operation mode to display existing subtitles [requirement number 7.1.1 of UNE-EN 301549:2021-03 Subtitle playback standard].
Some page incorporates a video player that does not provide controls to select and play available audio descriptions [requirement number 7.2.1 of UNE-EN 301549:2021-03 Audio description playback standard].
Some pages incorporate a video player that does not provide controls for the playback of subtitles and audio description at the same level of interaction as the rest of the controls [requirement number 7.3 of UNE-EN 301549:2021-03 User controls for subtitles and audio description standard].
Some images are not labelled or have a generic textual alternative [requirement number 9.1.1.1 of UNE-EN 301549:2021-03 Non-textual content standard].
Some recorded video may not contain subtitles [requirement number 9.1.2.2 of UNE-EN 301549:2021-03 subtitles (recorded) standard].
Some pre-recorded videos on the website do not have audio description alternative media [requirements number 9.1.2.5 and 9.1.2.3 of UNE-EN 301549:2021-03 Audio description alternative media (recorded) standard].
On some pages, the information, structure and relationships are not determined by software or have no alternative as text [requirement number 9.1.3.1 of UNE-EN 301549:2019 Information and relationships standard].
In some forms, the input field that collects information about the user does not have the purpose identified [requirement number 9.1.3.5 of UNE-EN 301549:2021-03 Identification of the purpose of input standard].
On some pages, text images may have been used instead of text to convey information [requirement number 9.1.4.5 of UNE-EN 301549:2021-03 Text images standard].
On some pages, the contrast of user interface components and graphic objects may not reach 3:1 with adjacent colours [requirement number 9.1.4.11 of UNE-EN 301549:2021-03 Non-textual contrast standard].
On some pages, some elements do not have the keyboard focus [requirement number 9.2.1.1 of UNE-EN 301549:2021-03 Keyboard standard].
There are contents or phrases within the page the language of which cannot be programmatically determined [requirement number 9.3.1.2 of UNE-EN 301549:2021-03 Language of parts standard].
Occasionally, there may be an input error in a field/form for which the user is not notified of the suggestion to solve it [requirement number 9.3.3.3.3 of UNE-EN 301549:2021-03 Suggestion in the event of errors standard].
On some pages, user interface components such as form elements, links and script-generated components do not follow the structure recommended by the accessibility guidelines [requirement number 9.4.1.2 of UNE-EN 301549:2021-03 Name, function, value standard].
On some pages, status messages may not be determined programmatically through features or properties [requirement number 9.4.1.3 of UNE-EN 301549:2021-03 Status messages standard].
Some images are not labelled or have a generic textual alternative [requirement number 10.1.1.1 of UNE-EN 301549:2021-03 Non-textual content standard].
On some documents, the information, structure and relationships are not determined by software or have no alternative as text [requirement number 10.1.3.1 of UNE-EN 301549:2019 Information and relationships standard].
Some documents do not have at least one correct reading sequence defined by programme [requirement number 10.1.3.2 of UNE-EN 301549:2021-03 Meaningful sequence standard].
Occasionally, a document may not have the page title identified [requirement number 10.2.4.2 of UNE-EN 301549:2021-03 Page titling standard].
Duplicate attributes and IDs may be present in some documents (requirement number 10.4.1.1 of UNE-EN 301549:2021-03 Processing standard).
On some documents, user interface components such as form elements, links and script-generated components do , not follow the structure recommended by the accessibility guidelines [requirement number 10.4.1.2 of UNE-EN 301549:2021-03 Name, function, value standard].
2.- Disproportionate burden
- Not applicable.
3.- The content does not fall within the scope of the applicable legislation.
- There may be PDF and other office automation files posted before 20 September 2018 that do not fully meet all accessibility requirements, although care has been taken to ensure that most of them do.
- There may be third-party content that has not been developed by Metro de Madrid or is not under its control, such as some office files.
- There may be pre-recorded files posted before 20 September 2018 that do not fully meet all accessibility requirements.
Preparation of this accessibility statement
This declaration was prepared on 27/07/2022.
The method used to prepare the declaration was a self-assessment carried out by the company Everycode S.L. on 14/07/2022.
Last revision of the declaration: 27 July 2022
Remarks and contact details
You can get in touch regarding accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:
- To report any possible non-compliance by this website.
- To convey other difficulties in accessing content.
- For any other query or suggestion for improvement regarding the accessibility of the website.
These communication channels are available for these communications:
- Link to the form: https://www.metromadrid.es/es/atencion-al-cliente#panel0
- Phone number: +34 900 444 404
According to article 10.2.b of RD 1112/2018, you can also submit:
1.- A complaint regarding compliance with the requirements of RD 1112/2018.
2.- A request for accessible information relating to:
- Content that is excluded from the scope of application of RD 1112/2018 as established by Article 3, paragraph 4.
- Content that is exempt from accessibility requirements because it imposes a disproportionate burden.
The request for accessible information must clearly state the facts, reasons and request so as to establish that the request is reasonable and legitimate.
Requests for accessible information and complaints can be submitted using the complaints form as well as the other options set out in Act 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
Communications, complaints and requests for accessible information will be received and processed by Metro de Madrid's Accessibility Unit.
Complaints procedure
If a request for accessible information or a complaint has been rejected and the person concerned does not agree with the decision taken or if the reply does not meet the requirements set out in Article 12.5, the person concerned may lodge a complaint. A complaint may also be lodged if a reply has not been received within twenty business days.
The complaint can be submitted via the complaints form of Metro de Madrid, as well as the other options set out in Act 39/ 2015, of 1 October, on the Common Administrative Procedure for Public Administrations.
Complaints will be received and processed by Metro de Madrid's Accessibility Unit.
Optional content
Metro de Madrid has incorporated into its website the universal web accessibility platform inSuit, a service that automatically improves the accessibility and usability of the website, making it more accessible and inclusive.
To activate the inSuit platform on the Metro de Madrid website, please activate the inSuit tab on the left-hand side (ACCESSIBILITY OPTIONS).
Users will receive technical aids from the website that will allow them to browse in a way that is adapted to their needs and preferences.
inSuit technical aids
| Technical assistance | Addressed to: |
|---|---|
| Keyboard browsing | Visually impaired people. It enables users to listen to a voice-over of the page content and browse with the keyboard using numeric keypads. |
| Reduced vision browsing | People with reduced vision. It enables the content of pages to be magnified, contrasts to be adjusted and makes reading easier for people with dyslexia. |
| Voice commands | People with motor disabilities. It provides access to all page content through simple voice commands. |
| Browsing with sounds | People with motor disabilities who have a speech impairment. It enables browsing by emitting any type of sound, by means of a sweep of the available options. |
| Push-button browsing | People with severe motor disabilities. It enables browsing using any key on the keyboard as a single button, by scrolling through the available options. |
| Simple button browsing | People with cognitive disabilities and elderly people. Easy mouse browsing with visual highlights and virtual buttons. |
| Simple browsing with large text | Elderly people or people with few digital skills. Mouse browsing that enables users to increase pointer size, highlight links, change colour contrast, zoom in on content and structure, switch to a more readable or dyslexic font and text-to-speech buttons on textual content. |
These are some of the aids that enable people with disabilities to access all the information posted in any format on our website: documents in PDF format, images, videos, audio, tables, etc., as well as making it possible to fill in forms in an accessible way.
Network accessibility
Metro has universal accessibility measures for people with reduced mobility at all its stations
In its effort to bring the underground closer to more citizens, Metro de Madrid provides extensive coverage on a regional level, reaching 12 municipalities within the Autonomous Community of Madrid, where 76% of residents have a Metro station less than 600 metres away from their homes. Its effort is now focused on improving accessibility in the existing network.
At its 301 stations Metro Madrid has already implemented a series of measures and operational rules agreed upon by the Council for the Promotion of Accessibility and Eradication of Barriers of the Community of Madrid, aimed at facilitating accessibility to installations.
The list of the measures implemented at stations is as follows:
- Installation of means for overcoming differences in levels: lifts, escalators and/or ramps.
- Platform edge signage with longitudinal blister paving.
- Safety area signage with corduroy paving on platforms and at ticket machines.
- Signage of fixed stairs entry and/or exit areas with corduroy paving in the forward direction.
- Marking of step edges with non-slip strips.
- Extension of fixed stair handrails when necessary.
- Reinforcement of vertical user signage, with large-size notices highlighting the line number and direction, when so required.
- Indication of obstacles and columns with red vinyl strips.
- Removal of obstacles and danger points.
- Installation of ischial supports on platforms.
- Adjustment of handrails and entrance doorways.
- Braille marking of stairway handrails indicating their direction.
- Braille text on lift signage.
- Installation of voice cards in lifts with more than two stops.
- Ticket machines with information in Braille and voice browsing system (the only metro network in the world that has this extended to all ticket dispensing machines).
- Installation of an easy-opening spring on windbreak doors.
- Adjustment of the entrance lighting system, if so needed, preventing reflections as well.
- Installation of displays on L-2 platforms for the issue of messages in writing.
- Adaptation of L-7 platform edges for correct ramp deployment on the first cars of the new rolling stock (8000 and 9000).
- Installation of platform edge warning surface at several stations of lines 4, 8, 11 and 12.
Measures for facilitating accessibility on the Rolling Stock:
- Strong chromatic contrast between doors and the rest of the train body.
- Deployable ramp at the front door of the first car of each train.
- Door opening button of contrasting colour, with signage in Braille.
- Handrails and seats of contrasting colour throughout the whole train.
- Visual and acoustic door opening and closing signalling, both inside and outside the trains.
- Space reserved in the front car of each train for anchoring wheelchairs and ischial support, with descriptive pictograms.
- Reserved space separation screen.
Accessible stations
List of stations with accessibility features
Stations with universal accessibility (complementary accessibility measures and lifts and/or ramps)
LINE 1
- Pinar de Chamartín
- Chamartín
- Plaza de Castilla
- Cuatro Caminos
- Bilbao
- Tribunal
- Gran Vía
- Sol
- Atocha
- Menéndez Pelayo
- Pacífico
- Portazgo
LINE 2
- Goya
- Príncipe de Vergara
- Sevilla
- Sol
- Ópera
- Canal
- Cuatro Caminos
LINE 3
- Moncloa
- Argüelles
- Plaza de España
- Callao
- Sol
- Legazpi
LINE 4
- Argüelles
- Bilbao
- Goya
- Mar de Cristal
- Pinar de Chamartín
LINE 5
- Pueblo Nuevo
- Gran Vía
- Callao
- Ópera
- Aluche
- Casa de Campo
LINE 6
- Plaza Elíptica
- Legazpi
- Pacífico
- Conde de Casal
- Nuevos Ministerios
- Cuatro Caminos
- Moncloa
- Argüelles
- Príncipe Pío
LINE 7
- Pueblo Nuevo
- Barrio de la Concepción
- Gregorio Marañón
- Canal
- Arroyofresno
LINE 8
- Nuevos Ministerios
- Mar de Cristal
- Aeropuerto T1-T2-T3
LINE 9
- Paco de Lucía
- Plaza de Castilla
- Príncipe de Vergara
- Pavones
LINE 10
- Chamartín
- Plaza de Castilla
- Nuevos Ministerios
- Gregorio Marañón
- Tribunal
- Plaza de España
- Príncipe Pío
- Lago
- Batán
- Casa de Campo
- Colonia Jardín
- Puerta del Sur
LINE 11
- Plaza Elíptica
RAMAL OPERA-PRÍNCIPE PÍO
- Ópera
- Príncipe Pío
LINE 12
- Puerta del Sur
Stations with complementary accessibility measures without lifts and/or ramps
LINE 7
- San Blas
LINE 9
- Duque de Pastrana
Stations with lifts and/or ramps without complementary accessibility measures
LINE 1
- Bambú
- Iglesia
- Alto del Arenal
- Miguel Hernández
- Sierra de Guadalupe
- Villa de Vallecas
- Congosto
- La Gavia
- Las Suertes
- Valdecarros
LINE 2
- Las Rosas
- Avenida de Guadalajara
- Alsacia
- La Almudena
- La Elipa
LINE 3
- Ventura Rodríguez
- Lavapiés
- Embajadores
- Palos de la Frontera
- Delicias
- Villaverde Alto
- San Cristóbal
- Villaverde Bajo-Cruce
- Ciudad de los Ángeles
- San Fermín-Orcasur
- Hospital 12 de Octubre
- Almendrales
LINE 4
- Hortaleza
- Manoteras
- Canillas
- San Lorenzo
- Parque de Santa María
LINE 5
- Alameda de Osuna
- El Capricho
- Pirámides
- Eugenia de Montijo
- Empalme
LINE 6
- Sainz de Baranda
- Lucero
- Laguna
- Carpetana
- Usera
- Arganzuela-Planetario
- Guzmán el Bueno
- Ciudad Universitaria
LINE 7
- Hospital de Henares
- Henares
- Jarama
- San Fernando
- La Rambla
- Coslada Central
- Barrio del Puerto
- Estadio Metropolitano
- Alonso Cano
- Islas Filipinas
- Guzmán el Bueno
- Francos Rodríguez
- Valdezarza
- Antonio Machado
- Peñagrande
- Avenida de la Ilustración
- Lacoma
- Pitis
LINE 8
- Colombia
- Pinar del Rey
- Feria de Madrid
- Barajas
- Aeropuerto T4
LINE 9
- Arganda del Rey
- La Poveda
- Rivas-Vaciamadrid
- Rivas Futura
- Rivas-Urbanizaciones
- Puerta de Arganda
- San Cipriano
- Vicálvaro
- Valdebernardo
- Sainz de Baranda
- Colombia
- Mirasierra
LINE 10
- Hospital Infanta Sofía
- Reyes Católicos
- Baunatal
- Manuel de Falla
- Marqués de la Valdavia
- La Moraleja
- La Granja
- Ronda de la Comunicación
- Las Tablas
- Montecarmelo
- Tres Olivos
- Aviación Española
- Cuatro Vientos
- Joaquín Vilumbrales
LINE 11
- Abrantes
- Pan Bendito
- San Francisco
- Carabanchel Alto
- La Peseta
- La Fortuna
LINE 12
- Parque Lisboa
- Alcorcón Central
- Parque Oeste
- Universidad Rey Juan Carlos
- Móstoles Central
- Pradillo
- Hospital de Móstoles
- Manuela Malasaña
- Loranca
- Hospital de Fuenlabrada
- Parque Europa
- Fuenlabrada Central
- Parque de los Estados
- Arroyo Culebro
- Conservatorio
- Alonso de Mendoza
- Getafe Central
- Juan de la Cierva
- El Casar
- Los Espartales
- El Bercial
- El Carrascal
- Julián Besteiro
- Casa del Reloj
- Hospital Severo Ochoa
- Leganés Central
- San Nicasio
METRO LIGERO 1
- Pinar de Chamartín
- Fuente de la Mora
- Virgen del Cortijo
- Antonio Saura
- Álvarez de Villaamil
- Blasco Ibáñez
- María Tudor
- Palas de Rey
- Las Tablas
METRO LIGERO 2
- Colonia Jardín
- Prado de la Vega
- Colonia de los Ángeles
- Prado del Rey
- Somosaguas Sur
- Somosaguas Centro
- Pozuelo Oeste
- Bélgica
- Dos Castillas
- Campus de Somosaguas
- Avenida de Europa
- Berna
- Estación de Aravaca
METRO LIGERO 3
- Colonia Jardín
- Ciudad de la Imagen
- José Isbert
- Ciudad del Cine
- Cocheras
- Retamares
- Montepríncipe
- Ventorro del Cano
- Prado del Espino
- Cantabria
- Ferial de Boadilla
- Boadilla Centro
- Nuevo Mundo
- Siglo XXI
- Infante Don Luís
- Puerta de Boadilla
Accessibility Plan
Metro de Madrid’s Accessibility and Inclusion Plan 2021-2028 has been allocated an investment of 332 million euros, practically double the budget for the previous plan for the years 2016-2020. In total, 103 new lifts will be installed, which means that 28 underground stations in Madrid will be added to the list of fully accessible stations. This Plan has been defined in collaboration with the Spanish Committee of Representatives of Persons with Disabilities (CERMI).
Metro map (text only version)
Line 1: Pinar de Chamartín - Valdecarros
- Pinar de Chamartín (connection with Lines 4 and ML 1)
- Bambú
- Chamartín (connection with Line 10, Cercanías Renfe, Largo Recorrido Renfe and with regional buses)
- Plaza de Castilla (connection with Lines 9 and 10 and with regional buses)
- Valdeacederas
- Tetuán
- Estrecho
- Alvarado
- Cuatro Caminos (connection with Lines 2 and 6)
- Ríos Rosas
- Iglesia
- Bilbao (connections with Line 4)
- Tribunal (connection with Line 10)
- Gran Vía (connection with Line 5 and connection with Renfe Cercanías)
- Sol (connection with Lines 2 and 3 and Cercanías Renfe)
- Tirso de Molina
- Antón Martín
- Estación del Arte
- Atocha (connection with Renfe Cercanías and with regional railways))
- Menéndez Pelayo
- Pacífico (connection with Line 6)
- Puente de Vallecas
- Nueva Numancia
- Portazgo
- Buenos Aires
- Alto del Arenal
- Miguel Hernández
- Sierra de Guadalupe (connection with Renfe Cercanías)
- Villa de Vallecas
- Congosto
- La Gavia
- Las Suertes
- Valdecarros
Line 2 : Las Rosas - Cuatro Caminos
- Las Rosas
- Avenida de Guadalajara
- Alsacia
- La Almudena
- La Elipa
- Ventas (connection with Line 5)
- Manuel Becerra (connection with Line 6)
- Goya (connection with Line 4)
- Príncipe de Vergara (connection with Line 9)
- Retiro
- Banco de España
- Sevilla
- Sol (connection with Lines 1 and 3 and Cercanías Renfe)
- Ópera (connection with Lines 5 and Ramal Opera - Príncipe Pío )
- Santo Domingo
- Noviciado (connection with Lines 3 and 10)
- San Bernardo (connection with Line 4)
- Quevedo
- Canal (connection with Line 7)
- Cuatro Caminos (connection with Lines 1 and 6)
Line 3: Villaverde Alto - Moncloa
- Villaverde Alto (connection with Renfe Cercanías (regional railways))
- San Cristobal
- Villaverde Bajo Cruce
- Ciudad de los Ángeles
- San Fermín-Orcasur
- Hospital 12 de Octubre
- Almendrales
- Legazpi (connection with Line 6 and with regional buses)
- Delicias
- Palos de la Frontera
- Embajadores (connection with Line 5 and Renfe Cercanías)
- Lavapiés
- Sol (connection with Lines 1 and 2 and Cercanías Renfe)
- Callao (connection with Line 5)
- Plaza de España (connection with Lines 2 and 10)
- Ventura Rodríguez
- Argüelles (connection with Lines 4 and 6)
- Moncloa (connection with Line 6 and regional buses)
Line 4: Argüelles - Pinar de Chamartín
- Argüelles (connection with Lines 3 and 6)
- San Bernardo (connection with Line 2)
- Bilbao (connection with Line 1)
- Alonso Martínez (connection with Lines 5 and 10)
- Colón
- Serrano
- Velázquez
- Goya (connection with Line 2)
- Lista, Diego de León (connection with Lines 5 and 6)
- Avenida de América (connection with Lines 6, 7, and 9 and regional buses)
- Prosperidad
- Alfonso XIII
- Avenida de la Paz
- Arturo Soria, Esperanza
- Canillas
- Mar de Cristal (connection with Line 8)
- San Lorenzo
- Parque de Santa María
- Hortaleza
- Manoteras
- Pinar de Chamartín (connection with Lines 1 and ML1)
Line 5: Alameda de Osuna - Casa de Campo
- Alameda de Osuna
- El Capricho
- Canillejas (connection with regional buses)
- Torres Arias
- Suanzes
- Ciudad Líneal (connection with regional buses)
- Pueblo Nuevo (connection with Line 7)
- Quintana
- El Carmen
- Ventas (connection with Line 2)
- Diego de León (connection with Lines 4 and 6)
- Núñez de Balboa (connection with Line 9)
- Rubén Darío
- Alonso Martínez (connection with Lines 4 and 10)
- Chueca
- Gran Vía (connection with Line 1 and connection with Renfe Cercanías)
- Callao (connection with Line 3)
- Ópera (connection with Lines 2 and Ramal Ópera-Príncipe Pío)
- La Latina
- Puerta de Toledo
- Acacias (connection with Line 3 and Renfe Cercanías)
- Pirámides (connection with Renfe Cercanías)
- Marqués de Vadillo
- Urgel
- Oporto (connection with Line 6 and regional buses)
- Vista Alegre
- Carabanchel
- Eugenia de Montijo
- Aluche (connection with Renfe Cercanías and regional buses)
- Empalme
- Campamento (connection with regional buses)
- Casa de Campo (connection with Line 10)
Line 6: Circular
- Laguna (connection with Renfe Cercanías)
- Carpetana
- Oporto (connection with Line 5 and with regional buses)
- Opañel
- Plaza Elíptica (connection with Line 11 and regional buses)
- Usera
- Legazpi (connection with Line 3 and regional buses)
- Arganzuela-Planetario
- Méndez Álvaro (connection with Renfe Cercanías and regional buses)
- Pacífico (connection with Line 1)
- Conde de Casal (connection with regional buses)
- Sainz de Baranda (connection with Line 9)
- O'Donnell, Manuel Becerra (connection with Line 2)
- Diego de León (connection with Lines 4 and 5)
- Avenida de América (connection with Lines 4, 7 and 9 and regional buses)
- República Argentina
- Nuevos Ministerios (connection with Lines 8 and 10 and Renfe Cercanías)
- Cuatro Caminos (connection with Lines 1 and 2)
- Guzmán el Bueno (connection with Line 7)
- Vicente Aleixandre
- Ciudad Universitaria
- Moncloa (connection with Line 3 and regional buses)
- Argüelles (connection with Lines 3 and 4)
- Príncipe Pío (connection with Lines 10 and Ramal Ópera-Príncipe Pío, Renfe Cercanías and regional buses)
- Puerta del Ángel
- Alto de Extremadura
- Lucero
Line 7: Hospital del Henares - Pitis
- Hospital del Henares
- Henares
- Jarama
- San Fernando
- La Rambla
- Coslada Central (connection with Renfe Cercanías)
- Barrio del Puerto
- Estadio Metropolitano (Change of train)
- Las Musas
- San Blas
- Simancas
- García Noblejas
- Ascao
- Pueblo Nuevo (connection with Line 5)
- Barrio de la Concepción
- Parque de las Avenidas
- Cartagena
- Avenida de América (connection with Lines 4, 6 and 9 and regional buses)
- Gregorio Marañón (connection with Line 10)
- Alonso Cano
- Canal (connection with Line 2)
- Islas Filipinas
- Guzmán el Bueno (connection with Line 6)
- Francos Rodríguez
- Valdezarza
- Antonio Machado
- Peñagrande
- Avenida de la Ilustración
- Lacoma
- Arroyofresno
- Pitis (connection with Renfe Cercanías)
Line 8: Nuevos Ministerios - Aeropuerto
- Nuevos Ministerios (connection with Lines 6 and 10 and Renfe Cercanías)
- Colombia (connection with Line 9)
- Pinar del Rey
- Mar de Cristal (connection with Line 4)
- Feria de Madrid
- Aeropuerto T1-T2-T3 (connection with Airport, regional buses and long-distance buses)
- Barajas
- Aeropuerto T4 (connection with Airport, Renfe suburban railway and long-distance buses)
Line 9: Paco de Lucía - Arganda del Rey
- Paco de Lucía (connection with Renfe Cercanías)
- Mirasierra
- Herrera Oria
- Barrio del Pilar
- Ventilla
- Plaza de Castilla (connection with Lines 1 and 10 and regional buses)
- Duque de Pastrana
- Pío XII
- Colombia (connection with Line 8)
- Concha Espina
- Cruz del Rayo
- Avenida de América (connection with Lines 4, 6 and 7 and regional buses)
- Núñez de Balboa (connection with Line 5)
- Príncipe de Vergara (connection with Line 2)
- Ibiza
- Sainz de Baranda (connection with Line 6)
- Estrella
- Vinateros
- Artilleros
- Pavones
- Valdebernardo
- Vicálvaro
- San Cipriano
- Puerta de Arganda (connection with Renfe Cercanías and Change Train)
- Rivas Urbanizaciones
- Rivas Futura
- Rivas Vaciamadrid
- La Poveda
- Arganda del Rey
Line 10: Hospital Infanta Sofía - Puerta del Sur
- Hospital Infanta Sofía
- Reyes Católicos
- Baunatal
- Manuel de Falla
- Marqués de la Valdavia
- La Moraleja, La Granja
- Ronda de la Comunicación
- Las Tablas (connection with Line ML1)
- Montecarmelo
- Tres Olivos (Change Train)
- Fuencarral
- Begoña
- Chamartín (connection with Line 10, Cercanías Renfe, Largo Recorrido Renfe and with regional buses)
- Plaza de Castilla (connection with Lines 1 and 9 and with regional buses)
- Cuzco
- Santiago Bernabeu
- Nuevos Ministerios (connection with Lines 6 and 8 and Renfe Cercanías)
- Gregorio Marañón (connection with Line 7)
- Alonso Martínez (connection with Lines 4 and 5)
- Tribunal (connection with Line 1)
- Plaza de España (connection with Line 2 and 3)
- Príncipe Pío (connection with Lines 6 and Ramal Ópera-Príncipe Pío, Renfe Cercanías and regional buses)
- Lago
- Batán
- Casa de Campo (connection with Line 5)
- Colonia Jardín (connection with Lines ML2 and ML3 and with regional buses)
- Aviación Española
- Cuatro Vientos (connection with Renfe Cercanías)
- Joaquín Vilumbrales
- Puerta del Sur (connection with Line 12)
Line 11: Plaza Elíptica - La Fortuna
- Plaza Elíptica (connection with Line 6 and with regional buses)
- Abrantes
- Pan Bendito
- San Francisco
- Carabanchel Alto
- La Peseta
- La Fortuna
Line 12: MetroSur
- Puerta del Sur (connection with Line 10)
- Parque Lisboa
- Alcorcón Central (connection with Renfe Cercanías)
- Parque Oeste
- Universidad Rey Juan Carlos
- Móstoles Central (connection with Renfe Cercanías)
- Pradillo
- Hospital de Móstoles
- Manuela Malasaña
- Loranca
- Hospital de Fuenlabrada
- Parque Europa
- Fuenlabrada Central (connection with Renfe Cercanías)
- Parque de los Estados
- Arroyo Culebro
- Conservatorio
- Alonso de Mendoza
- Getafe Central (connection with Renfe Cercanías)
- Juan de la Cierva
- El Casar (connection with Renfe Cercanías)
- Los Espartales
- El Bercial
- El Carrascal
- Julián Besteiro
- Casa del Reloj
- Hospital Severo Ochoa
- Leganés Central (connection with Renfe Cercanías)
- San Nicasio
Branch line Opera - Príncipe Pío
- Opera (connection with Lines 2 and 5)
- Príncipe Pío (connection with Lines 6 and 10, regional buses and Renfe Cercanías)
ML1: Pinar de Chamartín - Las Tablas
- Pinar de Chamartín (connection with Lines 1 and 4)
- Fuente de la Mora (connection with Renfe Cercanías)
- Virgen del Cortijo
- Antonio Saura
- Álvarez de Villamil
- Blasco Ibáñez, María Tudor
- Palas de Rey
- Las Tablas (connection with Line 10)
ML2: Colonia Jardín - Estación de Aravaca
- Colonia Jardín (connection with Line 10 and ML3 and with regional buses)
- Prado de la Vega
- Colonia de los Ángeles
- Prado del Rey
- Somosaguas Sur
- Somosaguas Centro
- Pozuelo Oeste
- Bélgica
- Dos Castillas
- Campus de Somosaguas
- Avenida de Europa
- Berna
- Estación de Aravaca (connection with Renfe Cercanías)
ML3: Colonia Jardín - Puerta de Boadilla
- Colonia Jardín (connection with Line 10 and ML2 and with regional buses)
- Ciudad de la Imagen
- José Isbert
- Ciudad del Cine
- Cocheras
- Retamares
- Montepríncipe
- Ventorro del Cano
- Prado del Espino
- Cantabria
- Ferial de Boadilla
- Boadilla Centro
- Nuevo Mundo
- Siglo XXI
- Infante Don Luís
- Puerta de Boadilla
Special Assistance Service for People with Reduced Mobility
Since 31 October 2014, Metro de Madrid has offered an Information and Assistance Service for People with Reduced Mobility.
When a passenger wishes to learn about the operating status of the lifts in the stations they are going to use, as well as the best Metro itinerary according to their situation, they will have the option of:
- Calling the Interactive Customer Service Centre (Centro Interactivo de Atención al Cliente, CIAC) on +34 900 444 404 (from 7 am to 11 pm) to obtain this information before travelling.
- Asking station staff during the trip.
- Checking the status of the facilities on the website and in the lines and stations section of the official Metro de Madrid APPs.
Special Assistance Service for Wheelchair Passengers
- The Special Assistance Service consists of the use of human and technical resources at stations where helping wheelchair users to exit the facilities is required in any of the situations described below.
- When, due to a breakdown of the passenger's electric chair, it is not possible for the passenger to leave the train, the Special Assistance Service shall proceed to transfer them to the outside at a station determined according to the distance to the destination station and the response time of the service.
- In the event of a train breakdown and the train is unable to use the fold-out ramp, if the space between the car and the platform is insurmountable for the wheelchair.
- When there is an incidence in the train service for a prolonged period of time at a station without a lift or with a lift that is out of service.
- If the passenger unexpectedly encounters a lift that is out of service.
In these cases, passengers may contact the station staff directly or via the intercoms. The Special Help Service is provided throughout Metro de Madrid's operating hours (from 6:00 am to 1:30 am). However, to avoid unnecessary long waits or problems with the lifts, Metro de Madrid recommends that you always plan your journey in advance with the assistance of the CIAC, checking the location of the lifts along the route in real time.
On the other hand, as an alternative to the Special Assistance Service, in the event of service incidents, Metro de Madrid station staff will offer passengers other possible accessible routes that will enable them to reach their destination in the shortest possible time.
Metro lines in Mp3
Line 1: Pinar de Chamartín - Valdecarros
Line 2: Las Rosas - Cuatro Caminos
Line 3: Villaverde Alto - Moncloa
Line 4: Argüelles - Pinar de Chamartín
Line 5: Alameda de Osuna - Casa de Campo
Line 6: Circular
Line 7: Hospital del Henares - Pitis
Line 8: Nuevos Ministerios - Aeropuerto
Line 9: Paco de Lucía - Arganda del Rey
Line 10: Hospital Infanta Sofía - Puerta del Sur
Line 11: Plaza Elíptica - La Fortuna
Line 12: MetroSur
Branch line: Ópera - Príncipe Pío
Line ML1: Pinar de Chamartín - Las Tablas
Line ML2: Colonia Jardín - Estación de Aravaca
Line ML3: Colonia Jardín - Puerta de Boadilla
Web accessibility
The objectives of Metro Madrid include full accessibility to the contents of this website by all citizens, irrespective of their having a disability, in accordance with the provisions for Public Administration websites of the Information Society and Electronic Commerce Services Act.
For this purpose, our accessibility guidelines are as follows:
- Compliance with WCAG (Web Content Accessibility Guidelines) of the W3C (World Wide Web Consortium), at its AA level.
- Verification of compliance with the above-mentioned guidelines through the Web Accessibility Test (WAT).
- Auditing of compliance with the guidelines by independent third parties.
These guidelines are applicable to all new pages and services of the portal metromadrid.es.
Our work and efforts are aimed at achieving ongoing improvement of the accessibility of this portal, and this is why we hope to receive your understanding and cooperation. We invite you to assist us in improving this website by means of sending your comments and suggestions to the address: accesibilidadweb@metromadrid.es.
Documents in PDF format
The Metro Madrid web contains information in pdf format. In the majority of cases that information is offered in other accessible formats, although there is information prior to the certification of the website that only exists in pdf format. Metro Madrid accepts the commitment to supply that information in another format, subject to prior request at the e-mail address accesibilidadweb@metromadrid.es, stating the information or document in question.
Accessibility of the news search engine
The website has a news search engine so that everyone may carry out searches relating to press releases in any date range.
The search engine permits selection of a date by means of a pop-up calendar. This calendar has been implemented using JavaScript technology. So as not to penalize those users who do not have this technology in their web browser, the search engine also allows the date to be typed in (with format dd/mm/yyyy, for instance 01/01/2011).
Furthermore, the pop-up calendar permits keyboard browsing so a peripheral device, such as a mouse, is not needed for selecting a date .In order to browse with the keyboard, once it is open, press:
Ctrl+arrows (←,↑,→,↓) to browse between days.
PgDn for the next month, PgUp for the previous month.
Ctrl+Alt+PgDn for the next year, Ctrl+Alt+PgUp for the previous year.
Easy-to-read Metro user guide
This guide simply explains how to use the metro.
It allows people with intellectual disabilities or other comprehension problems to use the metro on their own without assistance.