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Passenger Service Centres and Lost Property

With a view to improving passenger service, Metro Madrid has two Passenger Service Centres located at Sol and Plaza de Castilla Stations, where general information may be obtained in different languages regarding the network and any aspect of the service provided by the Company (fares, timetables, train frequencies, operating events, etc.), besides recommended routes on the different means of transport or information relating to entertainment, culture and tourism.

Opening hours are from 7 a.m. to 10 p.m. Monday to Friday and from 10 a.m. to 10 p.m. on Saturdays, Sundays and public holidays, 365 days a year.

In addition, at the Plaza Castilla centre, lost property found at stations and on trains is handled, informing owners of such articles both of where they may be collected and when they may claim the item lost, which will remain at the Metro office for around three weeks. The following formalities may be carried out there: 

   ♦ Ask for information regarding a lost article 
   ♦ Collect the article lost in the event of its being found 
   ♦ Hand in an article found at a station or on a train

Subsequently, these items will be sent to the Regional Transport Consortium (in the case of public transport cards), or to the Madrid City Council Lost Property Office (for all other articles).

Users may contact the Interactive Passenger Service Centre, on 902 444 403 / 917 796 399, to enquire whether their lost item has been found and, if so, the place where it is located (station, lost property office or relevant body).

Both Passenger Service Centres offer the possibility of acquiring a wide range of products that form part of the Metro Madrid catalogue of official products, arranged in six different categories: accessories, complements, writing material, household, children’s and books. These products are also available via website www.latiendademetrodemadrid.com
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