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Complaints Form

Personal details:
Details of the complaint:

Indicate if the incident occurred in a station or on a specific line or in the whole of the Underground network:

Indicate the date and time of the occurrence:

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Reason for the query:

The * fields are required fields. Please read the legal notice before continuing

Legal Notice:
The personal data that you may provide will be incorporated in the files of Metro de Madrid S.A. to carry out their company activities. Interested parties may exercise their right to access, rectify, cancel or oppose the holding of their data, as may correspond pursuant to Organic Law 15/1999, by way of notification addressed to this company at Calle Cavanilles no. 58 -28007 Madrid.

Similarly, the personal data collected will be included and processed in the file named SIGRET, which is intended for monitoring complaints by transport users. The data included in the file will not be made over, except in the cases specified in the Law. Responsibility for the file lies with the Madrid Regional Transport Consortium Management and the address where interested parties may exercise their rights of access, rectification, cancellation and opposition thereto is Plaza Descubridor Diego de Ordás, 3, Madrid, information concerning which is supplied in compliance with Article 5 of Personal Data Protection Act 15/1999, of 13 December 1999.

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