Data Protection

Processing Activities Log

The personal data gathered by Metro de Madrid will be processed in accordance with the new European Regulation (EU) 2016/679 on Data Protection. The information with respect to the recipients of the data, the purpose and the security measures, as well as any additional information relating to the protection of personal data can be consulted in our Processing Activities Log, within the relevant log of the Department of Transport, Housing and Infrastructures.

Processing Activities Log

 

Supplementary Information on Data Processing (2nd Layer of Information)

The following documents include supplementary information on various aspects of the processing of personal data performed by Metro de Madrid.

Processing Activity Purpose
Compliance and Transparency Canal Compliance
Passenger Events Management of Passenger Events
Passenger Events Recharging Notifications
Passenger Events Reporting of Regulation Infringements
Customer Care Customer Care
Lost & Found Management of Lost & Found
Events with an economic impact Events with an economic impact
Video-surveillance Video-surveillance
Compliance and Transparency Transparency Portal
Compliance and Transparency ARCO Rights
Access control Security management and access control
Suppliers Management of Suppliers
Human Resource Management Event Management Employee Portal - Pictures
Infringements Management of Files on Irregularities
Metro Store Metro Store Management
Staff Selection Management of Training Agreements
Potential customers Management of public tenders
Social Line CSR Management Campaigns
Occupational health

Personal health and occupational risk prevention not legally

binding under employment law on Metro de Madrid

 

Exercise of Rights in relation to Data Protection

If you wish, you may exercise the rights contained in current legislation to which you may be entitled with respect to data access, rectification, erasure, processing restrictions, opposition and portability, by sending a request by e-mail or by post to the addresses shown below, clearly indicating “Exercise of data protection rights”:

  • By post: Metro de Madrid C/Cavanilles 58, 28007 Madrid. Include a signed request and photocopy of your National Identity Document or an alternative identity document.
  • By e-mail: To the address of the Delegado de Protección de Datos (Data Protection Officer) of Metro de Madrid dpd@metromadrid.es. Include a request in PDF digitally signed by means of an authorised signature (FNMT or similar).

The request templates are available through the following links:

    • Right to access template

    • Right to restriction template

    • Right to opposition template

    • Right to opposition to automated decisions template

    • Right to portability template

    • Right to rectification template

    • Right to erasure template