Customer service

Your information is important to us. How can we help you?

Select the type of communication you want to make:
 

Contact

Telephone:
917 796 399
902 444 403

Information request

Find an answer to your questions

Personal details

Reason for the query

The fields marked with an * are obligatory. Please, read the legal notice before continuing.

Legal notice:

To the effects and purposes of current data protection legislation, we inform you that the data you provide will be processed under the responsibility of Metro de Madrid, S.A, with the intention of managing the suggestions, requests for information, congratulations and expressions of thanks by passengers. The processing is based on Metro de Madrid’s legitimate interest in managing its response to the requests made by interested parties and, as applicable, its defence in the face of any liabilities as may derive therefrom.

Disclosures of data to third-party entities are not foreseen, except to the judicial or administrative authorities who may request such information in the discharge of the duties legally attributed to them.

You can exercise the rights to which you may be entitled under current legislation with respect to data access, rectification, erasure, processing restrictions, opposition and portability, by sending a request according to the procedure established in the “Supplementary Information on Data Protection with respect to requests through the website or the CIAC (requests for information, suggestions and claims)”, which you can access on the Metro de Madrid website.

Suggestion

Tell us how to improve

Personal details

Details of the suggestion

Indicate the place you are referring to: station, line or the whole Metro network


Indicate the date and time the incident took place:

Reason for the suggestion

The fields marked with an * are obligatory. Please, read the legal notice before continuing.

Legal notice:

To the effects and purposes of current data protection legislation, we inform you that the data you provide will be processed under the responsibility of Metro de Madrid, S.A, with the intention of managing the suggestions, requests for information, congratulations and expressions of thanks by passengers. The processing is based on Metro de Madrid’s legitimate interest in managing its response to the requests made by interested parties and, as applicable, its defence in the face of any liabilities as may derive therefrom.

Disclosures of data to third-party entities are not foreseen, except to the judicial or administrative authorities who may request such information in the discharge of the duties legally attributed to them.

You can exercise the rights to which you may be entitled under current legislation with respect to data access, rectification, erasure, processing restrictions, opposition and portability, by sending a request according to the procedure established in the “Supplementary Information on Data Protection with respect to requests through the website or the CIAC (requests for information, suggestions and claims)”, which you can access on the Metro de Madrid website.

Complaint

Submit your complaints online

Personal details

Details of the complaint

Indicate the place you are referring to: station, line or the whole Metro network


Indicate the date and time the incident took place:

Reason for the query

The fields marked with an * are obligatory. Please, read the legal notice before continuing.

Legal notice:

To the effects and purposes of current data protection legislation, we inform you that the data you provide will be processed under the responsibility of Metro de Madrid, S.A, with the intention of managing the claim lodged. The processing is based on Metro de Madrid’s legitimate interest in managing its response to the claims lodged by interested parties and, as applicable, its defence in the face of any liabilities as may derive therefrom.

Your data will be disclosed to the Regional Transport Consortium of Madrid, as well as to any other administrative or judicial authority as may request such information in the discharge of the duties legally attributed to them.

You can exercise the rights to which you may be entitled under current legislation with respect to data access, rectification, erasure, processing restrictions, opposition and portability, by sending a request according to the procedure established in the “Supplementary Information on Data Protection with respect to requests through the website or the CIAC (requests for information, suggestions and claims)”, which you can access on the Metro de Madrid website.

Congratulation / Gratitude

Tell us if your experience has been favourable. If your experience at Metro has been favourable, we’d like you to share it with us

Personal details

Congratulations / Gratitude details (optional)

Indicate if the reason for your congratulations/your gratitude took place at a station, line or the whole Metro network


Indicate the date and time the incident took place:

Reason for the congratulation / gratitude

The fields marked with an * are obligatory. Please, read the legal notice before continuing.

Legal notice:

To the effects and purposes of current data protection legislation, we inform you that the data you provide will be processed under the responsibility of Metro de Madrid, S.A, with the intention of managing the suggestions, requests for information, congratulations and expressions of thanks by passengers. The processing is based on Metro de Madrid’s legitimate interest in managing its response to the requests made by interested parties and, as applicable, its defence in the face of any liabilities as may derive therefrom.

Disclosures of data to third-party entities are not foreseen, except to the judicial or administrative authorities who may request such information in the discharge of the duties legally attributed to them.

You can exercise the rights to which you may be entitled under current legislation with respect to data access, rectification, erasure, processing restrictions, opposition and portability, by sending a request according to the procedure established in the “Supplementary Information on Data Protection with respect to requests through the website or the CIAC (requests for information, suggestions and claims)”, which you can access on the Metro de Madrid website.

Lost Property

Register your claim here for lost property. You can also obtain information from the Interactive Customer Attention Centre on 902 444 403 / 917 796 399.

Personal details

What have you lost?

When and where?

Indicate the date and approximate time when property was lost:

Indicate the station you were at or journey you were making when the property was lost:



The fields marked with an * are obligatory. Please, read the legal notice before continuing.

Legal notice:

For the purposes provided for in prevailing legislation on data protection, we hereby inform you that the data you provide will be processed under the responsibility of Metro de Madrid, S.A, for the purpose of managing the actions relating to handling the lost property found by Metro de Madrid.

This data processing will be performed in compliance with due legal obligations which will also be necessary to satisfy the legitimate interests pursued by Metro de Madrid S.A. and by any third party.

Your data will be communicated to the party that discovers the lost property in accordance with the provisions of Article 8 of the Regulation on the Deposit, Custody and Return of lost property in the city of Madrid, and may also be communicated to the City Council of Madrid and to any other administrative or judicial authority.

Should you so wish, you may exercise such rights as may be provided for in prevailing legislation, including the right of access, rectification, deletion, limitation of processing, challenge and data portability. You can access any additional information on this processing and the manner in which you may exercise your rights on the web page of Metro de Madrid.

Imagen centros de atención al cliente

Passenger Service Centres: CIAC, CAC and Lost Property

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Imagen preguntas frecuentes

FAQ

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Image Data Protection

Data Protection

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