FAQ section



  • How can I contact the Metro staff?

    You can contact them personally or else by way of the yellow interphones that you will find at various points in the station.

  • How can I make a complaint?

    If you are going to make it in person, you may ask for an official complaint form either at one of the Metro stations  or at  the Passenger Service Centres located at Sol and Plaza de Castilla Stations.

    You may also fill in the corresponding form at our website.

    Lastly, you may call the Interactive Passenger Service Centre (CIAC) by telephone at 900 444 404.

  • How can I offer a suggestion or my congratulations?

    There are special forms provided for both purposes at website.

    They may also be filed through our Interactive Passenger Service Centre (CIAC) 900 444 404.