Travelling in Metro
What are the service times of Metro Madrid?
Metro Madrid operates from 6 a.m. to 1.30 a.m. and transfers between lines are not assured from that time on.
Where can I download a map?
You can obtain a Metro map in pdf format at the following link. Normally, you can get paper maps at the different stations, although this service is subject to availability.
Where can I consult the operating times of the different lines?
This information is available on the information panels located on the platforms of all stations. They are also available at the following link.
Can I travel with pets or bicycles?
Yes, in the conditions laid down for these special cases. They are available at the following link.
How can I obtain information on whether there is an operational failure or incident affecting a line?
Both at our website and in the official Metro mobile application you can obtain information on train running in real time. You may also call our Interactive Passenger Service Centre (CIAC), at 902 444 403 / 91 779 63 99.
If it is a case of a scheduled service interruption due to works, the information will also be displayed at all stations prior to the date of shutdown and as long as it lasts.
Where can I find the best route to get to my destination?
You may consult the Interactive Passenger Service Centre (CIAC), at the section “#muéveteenMetro” of our web add the corresponding link, or else via the route calculator of our mobile application.
The recommended route to take will be supplied at either of these channels.
You may also consult our station staff.
Fares and transport passes
What do I need to travel on the Metro?
You need to have a transport card with a valid load for the journey to be made. You may consult the information on the different cards and passes that you may load at the following link.
At what age is it necessary to validate a transport pass in order to travel?
It will be necessary to have a transport pass as from the age of four years. You may, however, obtain a child’s Public Transport Card (TTP), valid from the age of four to seven years, free of charge. You may refer to all the information at the Transport Consortium website
Where can I purchase the Public Transport Card (TTP) to load my 30-day pass?
To obtain this card, it is necessary to go, with a prior appointment, to one of the Transport Consortium Management Offices, or else apply for it online. You may refer to all the information at the Transport Consortium website
Where can I obtain the Multi card to load a single journey and 10 journeys?
You can buy it at Metro Madrid and Metro Ligero stations, as well as at the network of authorized tobacconists and sales outlets
Its cost is €2.5.
If you already have a Public Transport Card (TTP) for 30-day passes, you may also use it to load other transport passes.
Can I load several single journeys to use on different days?
No. You can load up to a maximum of 10 single journeys, but they are only valid for the day of purchase.
Where can I consult the different types of transport passes and the fares?
This information is shown on the information panels located at all stations in the Metro network, as well as at our website.
Can I have a receipt for the 30-day load of my Public Transport Card (TTP)?
Yes, you can ask for one at the time of purchase. Afterwards, you have up to 30 days to get it at the Metro Madrid ticket dispensing machines, providing you bought it at one of them.
Are there discounts on transport passes for large families or with members with disabilities?
Yes, you may consult the conditions at the Transport Consortium website.
Can I consult the state of the escalators and lifts before starting my journey?
Yes, you may have information on the state of our facilities in real time both in the mobile application and at the Metro website.
You may also call the Interactive Passenger Service Centre (CIAC), where you will be provided with this information. 902 444 403 / 91 779 63 99
How can I find out whether a station is accessible?
You may refer to the list of stations and their features, both in our mobile application and at our web.
You may also obtain this information through the Interactive Passenger Service Centre (CIAC), where you will also be given information on the state of the facilities at the time of the enquiry. 902 444 403 / 91 779 63 99
What do I do if, once inside the Metro Network, it proves impossible for me to get out with my wheelchair due to an unexpected failure in the installations or trains?
You may contact our station service staff by way of the yellow interphones. They will assess the situation and offer you either an alternative route, or else the Special Wheelchair Passenger Assistance Service will be alerted. You may consult the conditions of use of this service.
Where can I enquire whether an article lost in the Metro has been found?
You can call our Interactive Passenger Service Centre (CIAC) at 902 444 403 / 91 779 63 99, where you will be given information on whether it has been found and, if so, its location. A form is also available on our website for users to contact the lost and found service. If your description is found to match an item listed in our database, we will get in touch with you.
What should I do if I find a mislaid article in the Metro?
You may either hand it over to our service staff at any station, or else at the Lost Property Office at Plaza de Castilla Station.
What can I do if my lost property was found in the Metro, but is no longer available due to the length of time passed?
After the stipulated time limit of three-four weeks, all articles found in Metro Madrid are sent to the Madrid City Council Lost Property Store. This Store is located at Paseo Molino nº 7, 28045 Madrid. You may contact it by telephone at 91 527 95 90, or else by way of e-mail firstname.lastname@example.org.
How can I contact the Metro staff?
You can contact them personally or else by way of the yellow interphones that you will find at various points in the station.
How can I make a complaint?
If you are going to make it in person, you may ask for an official complaint form either at one of the Metro stations or at the Passenger Service Centres located at Sol and Plaza de Castilla Stations.
You may also fill in the corresponding form at our website.
Lastly, you may call the Interactive Passenger Service Centre (CIAC) by telephone at 902 444 403 / 91 779 63 99.
How can I offer a suggestion or my congratulations?
There are special forms provided for both purposes at website.
They may also be filed through our Interactive Passenger Service Centre (CIAC) 902 444 403 / 91 779 63 99.