FAQ section

You can obtain a Metro map in pdf format at the following link. Normally, you can get paper maps at the different stations, although this service is subject to availability.

This information is available on the information panels located on the platforms of all stations. They are also available at the following link.

Yes, in the conditions laid down for these special cases. They are available at the following link.

Both at our website and in the official Metro mobile application you can obtain information on train running in real time. You may also call our Interactive Passenger Service Centre (CIAC), at 900 444 404.

If it is a case of a scheduled service interruption due to works, the information will also be displayed at all stations prior to the date of shutdown and as long as it lasts.

You may consult the Interactive Passenger Service Centre (CIAC), at the section “#muéveteenMetro” of our web add the corresponding link, or else via the route calculator of our mobile application.

The recommended route to take will be supplied at either of these channels.

You may also consult our station staff.

It will be necessary to have a transport pass as from the age of four years. You may, however, obtain a child’s Public Transport Card (TTP), valid from the age of four to seven years, free of charge. You may refer to all the information at the Transport Consortium website 

To obtain this card, it is necessary to go, with a prior appointment, to one of the Transport Consortium Management Offices, or else apply for it online. You may refer to all the information at the Transport Consortium website

You can buy it at Metro Madrid and Metro Ligero stations, as well as at the network of authorized tobacconists and sales outlets

Its cost is €2.5.

If you already have a Public Transport Card (TTP) for 30-day passes, you may also use it to load other transport passes.

No. You can load up to a maximum of 10 single journeys, but they are only valid for the day of purchase.

This information is shown on the information panels located at all stations in the Metro network, as well as at our website.

Yes, you can ask for one at the time of purchase. Afterwards, you have up to 30 days to get it at the Metro Madrid ticket dispensing machines, providing you bought it at one of them.

Yes, you may consult the conditions at the Transport Consortium website.

You may refer to the list of stations and their features, both in our mobile application and at our web.

You may also obtain this information through the Interactive Passenger Service Centre (CIAC), where you will also be given information on the state of the facilities at the time of the enquiry. 900 444 404

You may contact our station service staff by way of the yellow interphones. They will assess the situation and offer you either an alternative route, or else the Special Wheelchair Passenger Assistance Service will be alerted. You may consult the conditions of use of this service.

You may either hand it over to our service staff at any station, or else at the Lost Property Office at Plaza de Castilla Station.

After the stipulated time limit of three-four weeks, all articles found in Metro Madrid are sent to the Madrid City Council Lost Property Store. This Store is located at Paseo Molino nº 7, 28045 Madrid. You may contact it by telephone at 91 527 95 90, or else by way of e-mail objetosperdidos@madrid.es.

If you are going to make it in person, you may ask for an official complaint form either at one of the Metro stations  or at  the Passenger Service Centres located at Sol and Plaza de Castilla Stations.

You may also fill in the corresponding form at our website.

Lastly, you may call the Interactive Passenger Service Centre (CIAC) by telephone at 900 444 404.

There are special forms provided for both purposes at website.

They may also be filed through our Interactive Passenger Service Centre (CIAC) 900 444 404.