Use of mask
- Masks are mandatory from the age of 6 and recommended for children between 3 and 5 years old.
- There are some exceptions, such as for people with breathing difficulties or those with disabilities or dependence to whom the use of a mask could be harmful, in accordance with ministerial regulations. In these cases, travellers must always carry medical justification.
- Signs have been installed in stations with recommendations and reminders of the mandatory use of the mask.
- Alcohol-based sanitiser dispensers have been installed in the stations, located in the foyers, past the entrance turnstiles.
Food consumption is banned inside the trains, to prevent users from removing their masks (for eating). More information
- The automatic door opening system has been implemented on all models of trains where it is possible (74% of all trains), so it is not necessary to touch the doors.
- At all stations, one door at least is always kept open for entrance and another for exit, thus preventing passengers from having to touch the doors.
Disinfection of trains and stations
- This is carried out daily, using the products recommended by the health authorities. Cleaning affects both the elements that passengers may come into contact with on their daily journeys (handrails, seats and armrests, door operating controls, etc.) and the train drivers' cabs and other working areas of the network.
Signs have been placed at the main stations to remind people of the interpersonal safety distance:
- Reminders to keep your distance at the main points of the stations.
- Distance markers on the platforms.
- Distance markers on entrance turnstiles, doors, corridors and stairs
- Direction indicators in the corridors.
On trains, the health authorities have set a maximum occupancy of four people per square metre and all seats can be occupied. In addition, Metro de Madrid has set up flow management devices to help passengers spread out on trains and platforms.
An automatic capacity control system has been established in 225 stations, with greater control over entry quotas in areas affected by restrictions. The system operates through the validation of the entrance turnstiles and blocks the accesses with micro cuts of 2-3 minutes to avoid overcrowding in case of need. After each micro cut, the number of passengers as established in the quota is allowed to pass.
- A new feature has been launched on the Metro de Madrid Official app that allows users to consult the occupancy of stations with limited capacity in real time. More information.
Information on train waiting time
- A new feature has been launched in the official app of the Metro de Madrid which allows users to see how long it will take for the next train to arrive at the station closest to their location. This makes it easier for travellers to spend the minimum time necessary inside the facilities. More information
- Average train waiting times and intervals.