Mandatory use of mask

  • Masks are mandatory from the age of 6 and recommended for children between 3 and 5 years old.
  • There are some exceptions, such as for people with breathing difficulties or those with disabilities or dependence to whom the use of a mask could be harmful, in accordance with ministerial regulations. In these cases, travellers must always carry medical justification.
  • Signs have been installed in stations and on trains with recommendations and reminders of the mandatory use of the mask. 
  • Mask and hydrogel vending machines have been installed in some of the busiest stations: Moncloa, Nuevos Ministerios, Príncipe Pío, Plaza de España, Argüelles, Diego de León, Atocha-Renfe, Chamartín, Sainz de Baranda, Colombia. The masks are washable and reusable up to 10 times. More information

 

Panoramica mascarilla1

 

Open doors

  • The automatic door opening system has been implemented on all models of trains where it is possible (64% of all trains), so it is not necessary to touch the doors.
  • At all stations, one door is always kept open for entrance and another for exit, thus preventing passengers from having to touch the doors.

Panoramica puertas

 

Disinfection of trains and stations

  • This is carried out daily, using the products recommended by the health authorities. Cleaning affects both the elements that passengers may come into contact with on their daily journeys (handrails, seats and armrests, door operating controls, etc.) and the train drivers' cabs and other working areas of the network.

Panoramica limpieza

 

Interpersonal distance

Signs have been placed at the main stations to remind people of the interpersonal safety distance:

  • Reminders to keep your distance at the main points of the stations.
  • Distance markers on the platforms.
  • Distance markers on entrance turnstiles, doors, corridors and stairs
  • Direction indicators in the corridors.

Panoraámica distancia

 

Accessibility

  • The use of lifts has been limited to one person per journey, with priority given to people with reduced mobility.
  • An information campaign has been launched for travellers to help the visually impaired maintain a safe distance.

Panoramica ascensor

 

Capacity limits

  • A density of two people per square metre has been set for trains and all seats can be occupied. Controls are also carried out at the entrance to the main stations.

  • Devices are set up in the main stations to help passengers get onto platforms and trains.

  • A new feature has been launched on the Metro de Madrid Official app that allows users to consult the occupancy of stations with limited capacity in real time. More information.
  • List of stations with temporary passenger access control.

Information on train waiting time  

Panoramica app