- The use of face masks covering the nose and mouthis mandatory inside trains.
- The use of face masks is recommended on platforms and in stations in the event of crowding.
- There are some exceptions, such as for people with breathing difficulties or those with disabilities or dependence to whom the use of a mask could be harmful, in accordance with ministerial regulations. In these cases, travellers must always carry medical justification.
- Signs have been installed in stations with recommendations and reminders of the use of the mask.
- Alcohol-based sanitiser dispensers have been installed in the stations , located in the foyers, past the entrance turnstiles.
- Food consumption is banned inside the trains, to prevent users from removing their masks (for eating).
Disinfection of trains and stations
- This is carried out daily, using the products recommended by the health authorities. Cleaning affects both the elements that passengers may come into contact with on their daily journeys (handrails, seats and armrests, door operating controls, etc.) and the train drivers' cabs and other working areas of the network.
Information on train waiting time
- A new feature has been launched in the official app of the Metro de Madrid which allows users to see how long it will take for the next train to arrive at the station closest to their location. This makes it easier for travellers to spend the minimum time necessary inside the facilities. More information
- Average train waiting times and intervals.