Technology at the service of the users who need it most
Did you know that Metro de Madrid has a voice-guided system that helps you find your way around its facilities? This is how it works
NaviLens is a tool of the Madrid underground app, which can be used when passengers are travelling on line 8. It is very simple to use, especially designed for people with some kind of visual or cognitive disability and also for tourists who are visiting us for the first time and are not familiar with how the Metro works.
To use it, simply open the tool on your mobile phone or tablet and you'll receive spoken information about your location in the language of your choice.
For example, it describes the location of lifts, entrances, lobbies, stairs or platforms. It also provides useful information such as the status of the stop, including lifts and stairs, possible incidents on the network and even train arrival times.
This technology gives passengers access to the same information displayed on the posters and signs posted in different areas by the company. A very useful technological innovation that makes it easier for all users to move around the network.