The first ones at Metro
01/06/2022 - Juan Carlos, a driver with 16 years’ experience, begins his day at 5:45 am every day in the Valdecarros depot, where his depot manager, in this case number 12, distributes the trains for each driver. After a first inspection, he departs at 6.00 am to pick up the early risers.
By this time, station staff have also already been on the move. Isabel has been working at Metro for no less than 34 years, the last four at Atocha. She says that it is a unique station, because unlike those where the staff get to know the passengers because they are regulars, many are just passing through here.
She gets up every day at 4:30 am and arrives at the station at 5:45 am, when the lights come on and the doors open, which are programmed to do so on their own. During those few minutes before the opening of the service, the commercial supervisors check the ticket machines, lifts, stairs and turnstiles and start their day making sure that everything is in order.
Line managers are also among the earliest risers, as they are responsible for coordinating all station staff from the early hours of the morning. Clara, who has 16 years' experience at Metro and 13 years as a line manager, explains that every day they talk to the command post and the control chief to ensure that trains are opened correctly and that all stations are covered, paying special attention to those with the highest passenger numbers. By mid-morning, when everything is calmer, they plan for the next day.
Early in the morning, on a line such as Line 1, there are already around a hundred people working, says Javier, the line coordinator, with the aim of having all the trains running when the rush hour starts at 7.30 am. Beforehand, the rolling stock colleagues and the night shift have been working to get everything ready and so, thanks to them, the necessary gear is set in motion every day so that the almost two million passengers who will use the metro that day arrive on time.
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