Now you have a new tool, which uses artificial intelligence and is also known as a chatbot, to answer your questions about the Metro de Madrid service. You can now ask questions from any device about the public transport card, frequencies, rules of use, accessibility, works, extensions, as well as calculate trips, or real-time information about incidents, the passing of the next trains, the state of the lifts and other issues related to the service. 

You can make queries via WhatsApp, on +34 900 444 404, or through the virtual assistant available on the website www.metromadrid.es, which responds immediately 24 hours a day, 365 days a year.

It also has updated information on the new fares that will be in force from 1 July and on the routes of the alternative bus service that covers the section affected by the closure of Line 6.

It is available in two languages: Spanish and English, to facilitate communication with the millions of tourists and international visitors who use the network each year. In addition, it not only enables interaction via text messages, but also receives and understands audio notes, thus offering more convenient and faster communication for users.

In the event that the virtual assistant is unable to solve an enquiry satisfactorily after a maximum of three attempts, it will inform the user that they can refer the conversation to a human agent, who will take over from the Interactive Customer Service Centre to provide an appropriate response, thus ensuring comprehensive and efficient attention.