app

Your alerts help us to be more efficient

A spilled water bottle, broken glass or a dirty train seat... sometimes there are cleaning incidents inside Metro cars or in ticket halls, corridors or platforms. The alerts you submit through Metro de Madrid App when you see one of these situations help us to fix them more quickly. In fact, 95% of train cleaning alerts are dealt with in less than four hours and 84% in less than two hours. Regarding station cleaning alerts, 92% of them are dealt with in less than six hours and 60.5% in less than two hours. Your alerts help us to be more efficient.