The Community will implement an extensive set of arrangements to inform both Madrilenians and tourists of the metro Line 8 modernization works
The Community of Madrid will be implementing an extensive set of informative arrangements so as to let both Madrilenians and tourists who are metro users know about the Line 8 renovation works that will be undertaken as from the coming 26 January. The Regional Secretary of Transport, Housing and Infrastructure, Pedro Rollán, presented the works today, making special mention of all the informative material that will be made available to metro users, focused on the alternative means of transport being offered by the Community during the closure and the specific operations that will be carried out on the line with a view to renewing the track and enhancing its safety, comfort and efficiency.
In order to minimize the impact of the works and so that users may plan their journeys in good time prior to the closure of the line, as from tomorrow Metro will start to distribute over 200,000 trifold leaflets offering information on the alternative bus services that will cover the same route as the line and other mobility options, as well as on the specific works that will be undertaken at the installations.
The leaflets will be handed out at the stations affected, not only in the forecourts but also at the entrances in the case of the stations that will remain closed. The line staff and the Metro and Consortium Customer Service Centres will offer information to users. In addition, a series of information stands with hired personnel will be placed at the disposal of users. Informative material will also be given out at AENA and IFEMA user service offices.
All the information material, besides the attention provided at the information stands by the hired personnel, will be offered both in Spanish and in English.
Alongside the traditional information channels, as will be the case of the posters and sign graphics at the stations indicating the closure and the special bus services, information will appear on teleindicators and be broadcast over the public address system. Use will also be made of a specific set of posters for the case of the airport terminal stations. Canal Metro (Metro Channel) and station advertising carriers will be other vehicles employed to inform the user.
Additionally, a major effort will be made on the different digital channels that Metro has at its disposal. The website (www.metromadrid.es) and the official app will have a special section where, besides all that mentioned above, information will be given on the progress of the works and other features of interest of the line, and a new user service channel is being set into operation in Twitter and in Facebook specifically to deal with queries or comments from users of Line 8. In this sphere a considerable measure of coordination will be employed with AENA and IFEMA so that all the information needs of passengers who use the digital channels may be met.
SPECIAL BUS SERVICE AND REINFORCEMENT OF LINE 4
Metro Line 8 carries an average of 45,000 passengers a day, so that the set of arrangements implemented by the Transport Consortium will amply assure the user’s mobility.
In this way, as of 26 January, this body will place at the disposal of users three alternative free bus services, which will be covered by the EMT. This set of services will be provided by as many as a score of buses, which will follow the same route as Line 8 so as to cover the needs of users throughout the day.
The first of the alternative services, SE 2, will have 10 buses and will cover the section between the stations Mar de Cristal and Aeropuerto T2-Barajas. Alternative service SE 3 will operate between Colombia and Pinar del Rey Stations. This service will be covered with two buses. SE 4, between Mar de Cristal and Aeropuerto T4 Stations, will have up to eight vehicles. The timetable of all these special services will be the same as that of the metro service, from 6 in the morning to 1.30 a.m. at night.
Metro Madrid, in turn, will reinforce Line 4 so as to facilitate mobility, over and above the alternative bus schedule. Madrid Suburban Rail (Cercanías) will also reinforce its service on Line C1 so as to offer an alternative transport option to metro users, endowing the service with greater flexibility.