The programme for the support of autonomy in the Metro network, recognised as a best practice in CSR

El premio LARA ha sido reconocido como ‘buena práctica en RSC’ en la I Semana de la Responsabilidad Social Corporativa de Madrid
In the framework of the First Madrid Corporate Social Responsibility (CSR) Week. The underground’s Support Line for Reinforcing Autonomy (L.A.R.A.) includes training for people with intellectual disabilities for using the network

The Support Line for Reinforcing Autonomy (L.A.R.A.) developed by Metro de Madrid has been recognised as a ‘best practice in CSR’ during the First Madrid Corporate Social Responsibility Week, which is being held starting today and through to Friday, 30 November. 

The programme, which involves training station personnel to improve the care given to people with intellectual or developmental disabilities, also makes it possible to train people with a disability individually in the use of the Metro network in order to reinforce their autonomy through transport. 

The award ceremony to recognise the winners of the first CSR best practices competition for companies took place this morning, and other winners, in addition to Metro, included the Emprende InHealth project by Lilly and UnLtd Spain and the Despierta.org project. 

Metro de Madrid will explain its social inclusion project during the round table entitled ‘Best Practices in Community Involvement: Innovation in Business-Non-profit Sector Collaboration’, with the participation of Fundación Solidaridad Carrefour, the Red Cross, Cinesa and Fundación GAES Solidaria. 

The Support Line for Reinforcing Autonomy (L.A.R.A.) is focused on furthering social inclusion of people with disabilities through the creation of a more inclusive transport model. Its name is taken from the first user of the individualised training programme for the autonomous use of the Metro network facilities. Lara, a young woman with Down syndrome, is today more autonomous and independent after learning how to move through the underground system by herself with the help of company volunteers. 

The programme arose as a consequence of an individual request attended to initially through the volunteering programme and furthered by Metro de Madrid’s Social Line. Three years later, it has become a key element of its CSR policy and is now a line of work integrated into the company’s strategy as part of the Metro de Madrid Accessibility and Inclusion Plan 2016-2020. 

The programme works for the social integration of people with intellectual or developmental disabilities in the Autonomous Community of Madrid through the improvement of the care given to the group in the Metro network, furthering and facilitating their autonomy. 

This project includes a training programme for employees for the ‘Improvement of the Care to People with Disabilities in the Metro Network’, awareness-raising campaigns to improve the image of people with disabilities as a group, actions for improving the information and signage in the network and an individualised training programme for the autonomous use of the facilities of the Metro n

Miguel Ángel García Martín, RSC

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