Regional Government of Madrid to install new turnstiles of the future at Gran Vía station as part of Metro Station 4.0 project

The first tender under this new access control system has been awarded, which includes the installation of ticket sale machines. The investment amounts to almost 3 million euros and user needs have been closely studied in the design

Gran Vía station will be the first station on the Metro network to have a new model of turnstile entry, developed and patented by the Company within the framework of the Station 4.0 technology project. To implement this, the first tender of this new system of access control has now been awarded, which also includes the installation of ticket sale machines in the station.

The new turnstiles have a futuristic design and, to improve service quality, present a greater number of functionalities in terms of access control, ergonomics and user information. The project approved also includes the installation of ticket sale machines in Gran Vía station, as well as the acquisition of conventional sale and access equipment that will be used to extend the number of turnstiles in other stations on the network and to perform internal testing that will allow products to be standardised within the framework of the Station 4.0 transformation programme.

Gran Vía station will have a total of 21 new turnstiles and 10 automatic sale machines once the station reform is completed. The equipment also provides for software and the centralisation of functionalities. The global investment will amount to more than 2.7 million euros. Its development has come as a result of research and work by Metro de Madrid professionals after an exhaustive analysis of user needs, which have led to its final design, patented at a European level.


The future turnstiles will be fully adapted to people with some form of disability. They will have information panels, a speaker, LED panels and a very easy, understandable and visible system of ticket validation. Customers, through colours that light up both the validation screen and several other elements of the turnstile, will be aware at all times of the status of the machine and whether they have correctly validated their access.

In addition, their easy maintenance and change of response will enable costs to be reduced in this regard throughout their whole life cycle, with the consequent saving for the company.


The new equipment embodies the technological revolution that Metro de Madrid is immersed in, known as Station 4.0. This project includes changes to elements of stations, digital trains, new command posts, a global data processing centre, a standardisation centre and a powerful communications network (RailNet) to connect all these aspects.

The ultimate aim is to continue maintaining maximum service quality while providing a response to new customer demands, always efficiently and effectively. To achieve that, Metro de Madrid is committing to Industry 4.0, Big Data, the Internet of Things, 5G technology, artificial intelligence and predictive maintenance as tools to improve citizen mobility and make this public service more sustainable.