The Region of Madrid updates the Metro application to report on station occupancy in real time

Ángel Garrido presents the new Metro app feature
The Minister of Transport, Mobility and Infrastructure, Ángel Garrido, presented the new app feature. It indicates the status and level of occupancy compared to the maximum capacity allowed, and includes a record of the last few minutes. The aim is to further enhance the safety of passengers travelling on the underground

The Region of Madrid has updated the Metro mobile application to provide real-time information on the occupancy rate of its stations. This way users can find out at any time the percentage of occupancy of any station that currently has a capacity limit established for a certain time slot.

The Region of Madrid Minister of Transport, Mobility and Infrastructure, Ángel Garrido, presented this new feature of the Metro de Madrid app today at the underground company's Control Centre.

"This health crisis is going to change our way of life in many ways, also when travelling on public transport, where measures such as the use of masks will extend over time. That is why we want to provide all the facilities so that the people of Madrid can travel as usual, safe and with peace of mind. Thanks to the Metro application, they will now be able to plan their journeys taking into account not only when their train is going to pass, but also the level of occupancy of the stations they will be using", explained Garrido.

The information provided to the passenger includes a traffic light that indicates the level of occupancy in real time compared to the maximum capacity allowed in the station. The traffic light will be green when the station's occupancy is between 0% and 49%; amber when it is between 50% and 99% of the people allowed; and will turn to red when it reaches maximum capacity.

In addition, the information is accompanied by a text with the specific percentage of occupancy in the last five minutes. It also informs if there is any delay in access to the station at the time of consultation.

The user can also consult a graph with data on the station's capacity in the last 45 minutes.

This data is available in the 'Last Train' and 'My Stations' sections of the app's main menu. It can also be accessed through the drop-down menu 'Stations', in the section 'Lines and Stations'.

To regulate access to the Madrid underground network, Metro has already implemented a new automated system in 42 key stations that controls and limits access when the expected capacity is exceeded. This control is carried out through the validations of the entry turnstiles. At peak times, this access control device is being activated a hundred times each day to regulate passenger entry, with micro cuts of 1 or 2 minutes.

As of next Monday, 22 June, the automated control system will be active at 87 stations and will subsequently be expanded to 148 stations.

NETWORK STATUS INFORMATION

Updating the Metro application is one of the measures implemented by the company to reinforce the information offered to passengers in order to further increase the safety of all those who use the Madrid underground on their journeys.

Thus, for example, Metro has joined Google's virtual assistant to offer information on the status of its trains in real time. This way, users can find out if there is a network issue by simply asking the device. This information is also available through the Amazon wizard.

Additionally, the underground has optimised its official app during the health crisis so that users can know exactly when each train passes and which is their nearest station. In this way, passengers can better plan their journeys and reduce the time they spend inside Metro facilities.

PROTECT WORKERS AND USERS

Metro de Madrid has implemented a series of measures to guarantee the health and safety of workers and users in this new stage of transition towards normality.

New signs have been placed at all stations to help maintain the safe distance and messages reminding people of the new rules are regularly broadcast, both over the public address system and on the underground network data display screens.

Metro reminds us of the importance of self-protection during the de-escalation phases and that the use of masks is mandatory on public transport, to protect oneself and others. In its network, the company also provides information on other hygiene and prevention measures recommended by health authorities.

Ángel Garrido, consejero de Transportes, Movilidad e Infraestructuras de la Comunidad de Madrid y presidente de Metro de Madrid

Ángel Garrido presents the new Metro app feature

Ángel Garrido presents the new Metro app feature
Ángel Garrido presents the new Metro app feature
Ángel Garrido presents the new Metro app feature