Community of Madrid reinforces public transport supply and capacity control in the face of new measures to combat COVID-19

Foyer of a station
EMT's bus supply increases by 30% and adds 200 vehicles to the affected areas. Metro de Madrid will increase its transport capacity in the 44 stations in the districts affected by the new measures. These stations are also covered by the capacity monitoring system, with staff from the Madrid underground and security guards. The supply of public transport is greater than this time one year ago in order to ensure safety, despite only half the amount of people travelling than in September 2019

As of tomorrow, Monday, the Community of Madrid will increase the supply of public transport and the capacity control in view of the new measures against the coronavirus (COVID-19) promoted by the Regional Ministry of Health, with special attention to the 37 affected areas. The aim of this reinforcement is to ensure the mobility of all those who still have to move around in these areas and to do so with even greater guarantees of safety.

For that reason, Metro de Madrid is going to improve transport capacity with special attention to the areas where the new measures are applied, which have 44 underground stations. This improvement will be achieved with trains that will run in a loop: shorter journeys to reinforce the service on the busiest sections of line. This makes it possible to improve frequencies and therefore reduce waiting times.

The Metro Command Post will constantly monitor the flow of passengers in the stations and, if necessary, loops will be made to increase the frequency and capacity of transport.

This September, Metro has already increased its supply of trains with respect to August levels by up to 20% in peak hours in the first fortnight and up to 27% in the second half of the month. During the morning rush, up to 309 trains run on the underground network.

At present, the public transport network in the Community of Madrid (Metro, EMT Madrid buses, the rest of the Consortium’s urban and interurban buses and the suburban trains) registers 2.7 million trips per day, half of what would be normal at this time of year. Despite this, the supply of public transport is higher than a year ago to ensure greater safety.


From tomorrow, the automatic capacity control will also be reinforced, which is already being carried out in 225 stations, with greater control over the entry quotas in the 44 stations concerned. The system operates through the validation of the entrance turnstiles and blocks the accesses with micro cuts of 2-3 minutes to avoid overcrowding in case of need.

Through the Metro app you can find out about the capacity of the station you are going to use, as well as information on how busy it has been in the last 40 minutes. It also indicates the minutes each train passes by.

The on-site capacity monitoring system, which now operates in 22 stations, is also being extended to include the 44 stations in the affected areas. Metro staff and security guards will control possible crowding and help passengers spread out across the platform and trains.

In addition, as approved by the health authorities, Metro maintains an occupancy factor that is more restrictive than other underground services in Spain or than Cercanías, which is 100% occupancy in seated areas and 3 people per square meter standing, in the case of spaces reserved for this purpose.


On the other hand, the supply of EMT buses in the city of Madrid will be increased by 30% from tomorrow, with 437 more buses, to complete 100% of the supply available on all lines, which consists of a total of 1,906 buses. In the five districts affected by the new measures, the supply is increased by 200 buses.

In the case of the intercity buses of the Madrid Regional Transport Consortium, 100% supply will also be available on all lines covering the Community of Madrid. In total, 27,422 trips per day.