Metro de Madrid receives the AENOR certificate for its good practices against COVID-19

Metro de Madrid receives the AENOR certificate for its good practices against COVID-19
AENOR has developed a methodology based on the recommendations of national and international bodies. The underground's commitment to the health and safety of its employees and passengers is backed up by this certification. The AENOR stamp "Protocolo frente al COVID" [Protocol against COVID] is the symbol that can be seen in the Metro facilities

The numerous measures that Metro de Madrid has implemented to fight the coronavirus and thus ensure the health and safety of its employees and passengers have today been backed by the AENOR certificate for good practices against COVID-19.

The Regional Minister of Transport, Mobility and Infrastructure, Ángel Garrido, who received the certificate this morning, explained that "the initiatives carried out in different areas of the underground network in order to minimise the risk of COVID-19 expansion have led to Metro having passed an exhaustive AENOR audit to obtain the "COVID-19 Protocol" seal, a seal that inspires confidence among passengers when using this means of transport".

According to AENOR's CEO, Rafael García Meiro "The AENOR audit covered all types of facilities and interviews with professionals from all levels, verifying that Metro de Madrid's detailed protocol is up to the needs of this medium; furthermore, this certification involves quarterly monitoring. The step that Metro is now taking is consistent with its long and firm commitment to continuous improvement".

Companies, such as Metro de Madrid, that pass the AENOR audit have the guarantee that they are applying appropriate protocols and can also demonstrate to customers, employees and the general public their commitment to preventing the spread of COVID-19.  This stamp, which will start being placed in the next few days, will be displayed in the Metro facilities.

The main aspects that AENOR has taken into account to grant this certificate have been the protocols for dealing with the coronavirus in different areas of the company such as: management of specific risks; management of health at work; good cleaning and hygiene practices; organisational measures; preventive measures; information, training, crisis management and continuity of a quality service.

The AENOR auditors have compared the protocols established by Metro with a methodology developed on the basis of national and international recommendations and requirements and a high level of knowledge on the reality of the sector. The exhaustive evaluations, both in person and through documentation, have confirmed the procedures, the commitment of the personnel in their correct application and the use of the latest technologies to enhance their effect.

Since 1999, Metro de Madrid has obtained different certificates, passing annual AENOR audits. The last ones this year were for the Operational Railway Safety Management System and for the Emergency Management System, according to the UNE-ISO 22320 standard. In 2018 it also obtained IR certification of the Quality Management System in accordance with the UNIFE IRIS Standard for its management model of the Hortaleza-Line 4 depot, positioning it as a leading railway operator in this area.

METRO MEASURES AGAINST COVID-19

Many measures have been put in place by the underground since the beginning of the pandemic to ensure the safety of passengers and workers. During the month of September, Metro increased its supply of trains with respect to August levels by up to 20% in peak hours in the first fortnight and up to 27% in the second half of the month.

Metro has improved transport capacity with special attention to areas where the new measures against the coronavirus are in place. This improvement includes trains that run in a loop; shorter journeys to reinforce the service on the busiest sections of line. This makes it possible to improve frequencies and therefore reduce waiting times. As well as these measures, Metro de Madrid will have one hundred new train drivers before the end of the year.

Metro continues with intensive daily cleaning and disinfection. 200 hydrogel dispensers are also being installed beyond the entrance turnstiles of the stations, so that all service users can have easy access to them.

Likewise, Metro has taken several measures and has also reinforced the automatic access control for capacity control that is carried out in 225 stations, with greater control over the entrance quotas in the 50 stations affected. The system operates through the validation of the entrance turnstiles, blocking access with micro cuts of 2-3 minutes to avoid excess capacity in case of need.

The on-site capacity monitoring system in stations has also been extended, through which Metro staff and security guards control possible crowding and help passengers spread out across the platform and on the trains.

Metro de Madrid receives the AENOR certificate for its good practices against COVID-19

The underground's commitment to the health and safety of its employees and passengers is backed up by this certification
The underground's commitment to the health and safety of its employees and passengers is backed up by this certification

Ángel Garrido, consejero de Transportes, Movilidad e Infraestructuras de la Comunidad de Madrid y presidente de Metro de Madrid

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