The Community of Madrid gradually recovers demand from public transport users
The Community of Madrid is gradually recovering demand from users of the different means of public transport in the region. Regional Minister for Housing and Local Administration, David Pérez, today visited the Metro de Madrid Command Post at Alto del Arenal station to find out first-hand how the process of recovering passenger numbers prior to the COVID-19 pandemic, which began in March 2020, is going.
Last March, just over 35 million people used Metro de Madrid for their journeys, whereas in September 2020, monthly demand was less than 28 million. Percentage-wise, March saw 42.99% fewer passengers than the same month in 2019, while September 2020 saw 50.48% fewer passengers than the same month in 2019. Thus, suburban use over the last six months has increased by more than 7% and shows evidence of a gradual recovery.
The Command Post, located at Alto del Arenal station, is the nerve centre of the Metro de Madrid network. This is where train traffic control, energy and station facilities, security, passenger information and information recording are centralised and managed. These facilities operate 24 hours a day, in three different shifts, 365 days a year.
From this point visited by the Minister, train traffic is controlled as is correct energy supply through 118 electrical substations and 353 transformation centres. Facility conditions are also monitored: more than 1,200 vending machines, almost 5,400 intercoms, 1,703 escalators and 521 lifts, and more than 5,000 CCTV cameras, all in the interests of offering the best possible service to passengers.
This site also has a Civil Protection and Security section, which centralises emergency and incident management, activating, when necessary, collaboration with SAMUR 112 and the National Police. In addition, it is a global benchmark centre where each year more than 50 delegations from authorities and public transport companies from all over the world come to see it at first hand.