The Community of Madrid acknowledges the extraordinary accomplishments of Madrid Metro’s employees over the past year
Today, the Community of Madrid has acknowledged the extraordinary accomplishments of Madrid Metro’s employees over the past year. Madrid’s Minister of Transport and Infrastructure, David Pérez, participated in the awards ceremony which was held in the auditorium at Madrid Metro's headquarters. A total of 22 people won awards, eleven of whom are professionals from the company, nine of whom are security guards or inspectors and two of whom are police officers.
This year's outstanding accomplishments included the work of a station employee who assisted a customer when she went into labour at Getafe Central station, until the National Police arrived and took her to hospital. Furthermore, a line technician and a driver helped to extinguish a fire (using the underground system's extinguishers) which was burning just a few metres from Villaverde Alto station’s entrance pavilion.
In addition, the rapid response of two train drivers, two station employees and a line technician was also highlighted. At different times and at various stations on the network, they managed to stop trains from circulating to prevent passengers from being hit on the track. A sector manager also received an award as she managed to calm down a violent, stone-wielding traveller.
Moreover, the work of another station employee was acknowledged for finding, looking after and safely returning a wallet to its owner containing 2,000 euros. Another staff member contacted an elderly person who had also lost their wallet containing a total of 550 euros.
As for the Metro’s security guards, the company awarded a security inspector who, while off duty, located a perpetrator of a robbery with intimidation at Mirasierra station and subsequently notified the police.
Two other guards and an inspector also received awards for their rapid intervention in providing medical assistance to different users of the underground. Similarly, four security guards and an inspector attended to different travellers, preventing them from coming to physical harm.
Finally, the work of two officers from the National Police's Mobile Transport Brigade was highlighted for assisting a passenger who went into cardiorespiratory arrest on a train at Goya station.
Ever since 2014, Madrid Metro has organised this event to pay tribute to its workers with the aim of publicly praising their professionalism and solidarity in performing their duties.