Easy-to-read Metro user guide

Using the stairs:

• To get down to the station, there are stone stairs and escalators, depending on the stations.
• The colour of the paving can be yellow or black at the top and bottom of the stairs. This is an aid for the blind or visually impaired.

• The handrails of the stone stairs have Braille dotted aids for the blind at the top of the stairs:

• We recommend you always hold on to the handrail when going down stairs. It’s safer.
• In addition, you can go down escalators at some stations.

• Always remember to follow these escalator safety rules:

Also follow these recommendations

• No stopping at the top of the stairs.
• Stay to the right.

Using a lift:

• You can also take the lifts down to the station.
• There are signs before entering the lift. These signs inform you of:

This is the explanation of each of the numbers in the image:

• The lift is for people who need it, such as the elderly and wheelchair users.
• They also tell you on which floor the Metro lines you can use are.
• Other services and the floor on which they are located, such as Bibliometro and Public Transport Card Offices.
• The dots at the end of the sign are Braille dots for the blind with the same information.

Always remember to follow these lift safety rules:

Before entering the station lobby, there are glass doors.

These doors are signposted:

You can buy the card at the Public Transport Card management offices.

There are machines where you can top up your Multi Card and Public Transport Card at all Metro stations.

This is the explanation of each of the numbers in the image:

1. For all types of cards and tickets. It only allows payment by debit or credit card.
2. For single, 10-trip and Multi Card tickets. It allows payment by banknotes and coins and by debit or credit card.
3. For all types of cards and tickets. It allows payment by banknotes and coins and by debit or credit card.

To use them:

You can top up your Multi Card or Public Transport Card at the machine. You can check the date you topped up your pass on the machine if you have forgotten it.

In addition, there is a user-friendly button on the display.

The turnstiles are the access gates to the station platforms.

To get to the station platform, you have to pass your Multi Card or Public Transport Card through the turnstiles.

The turnstiles of the stations look like this:

Some gates are wider.

These turnstiles are for wheelchair users or families with prams.

Some turnstiles have a sign above them for better visibility.

In addition, all turnstiles have a green arrow. This arrow indicates where you should walk through.

In addition, there is a communication intercom.

You can use it to talk to Metro staff and ask for help.

To enter the Metro station, you need to hold your Multi Card or Public Transport Card over the green circle on the turnstile.

Also, at some stations you need to use the card to exit through the turnstiles. These are the stations of the Metro lines in zones B1, B2, B3 and those of the Metro Ligero.

The Metro network is divided into different zones that you should take into account when topping up your card with tickets:

• Zone A:
  • It includes Metro de Madrid and Metro Ligero ML1.
• Zone B1:
  • MetroEste: on line 7, from Barrio del Puerto to Hospital del Henares.
  • MetroNorte: on line 10, from La Granja to Hospital Infanta Sofía.
  • Part of MetroSur: the stations on line 12 in Alcorcón, Getafe and Leganés. These stations are also included:
    • Line 10: Joaquín Vilumbrales and Puerta del Sur.
    • Line 11: La Fortuna.
  • Part of TFM: on line 9, from Rivas-Urbanizaciones to Rivas Futura.
  • Metro Ligero ML2.
  • Part of Metro Ligero ML3: from the Colonia Jardín stop to Ventorro del Cano.
• Zone B2:
  • Part of MetroSur: the stations on line 12 in Móstoles and Fuenlabrada.
  • Part of TFM: on line 9, Rivas Vaciamadrid station.
  • Part of ML3 of Metro Ligero, from the Prado del Espino stop.
• Zone B3:
  • Part of TFM: on line 9, from La Poveda to Arganda del Rey.

Problem 1

Problem 2

• A line or station is closed. Metro reports this in the following ways:

Inside the stations, there are several types of blue signs to guide you in a direction:

Towards the line platforms:

Metro also uses floor signs.

You can find these signs at:

• At lift doors: white, black or yellow.

• At the top and bottom of the stairs and escalators. Soon in all stations.

• On the platform, to mark the first and last door of the first carriage of the train in grey.

Stop signs for the first carriage of the train

• At the edge of the platform, to indicate the danger limit regarding the track, it’s yellow with dots.

• The podotactile paving is a thickly striped or thickly dotted tile.
• They come in various colours: grey, yellow or orange.
• These tiles help the blind.

• The striped tiles guide you to go from one place to another.
• Dotted tiles indicate a multi-path crossing or platform edge.

The symbol is called the International Symbol of Access. It is also known as ISA.

This symbol is for all the disabled, not just wheelchair users. You can find this sign on Metro platforms.

This sign marks the safety area for entering the train.

You can also find ischiatic supports on the platforms to rest on.

Always wait at the section of the platform where the first carriage will stop.

It’s usually marked with grey stripes on the ground.

Wait for the train to come to a complete stop before approaching it.

If possible, wait close to the wall.

Never go beyond the yellow stripe at the edge of the platform!

To enter or exit trains you can find doors without buttons, doors with buttons or doors with handles.

Here are some examples:

Remember to follow the safety rules for entering and exiting trains:

No:

Also, no:

• Putting your hand between the doors or between the door and the chassis.
• Passing from one carriage to another using the emergency door.

Use the emergency stop handle only in an emergency or when in real need of help.

It’s important that we all work together to prevent further transmission of this disease.

Therefore, you should stay at home and not travel on the Metro in these cases:

Metro de Madrid has implemented several measures to ensure that everyone can travel safely.

• We disinfect trains and stations every day.
• We increased the number of trains running on Metro lines with stations that are close to hospitals.
• Our staff informs and assists in person at stations near hospitals.
• We monitor the operation of all stations, trains and tunnels with cameras from the Central Station.
• We are more vigilant at some stations to avoid overcrowding.
• We have implemented measures to prevent people from touching train and station doors:
  • The doors on many trains open automatically.
  • The gates of the stations are always open.
• We have put up signs to remind everyone to keep 1.5 metre distance from other people.

Some stations will have extra guards to prevent too many people from gathering at the same time or the safety distance can’t be guaranteed.

The stations with more Metro staff and security guards are:

It is compulsory to wear a mask in Metro de Madrid facilities.

Remember to wear a mask while on trains and in Metro de Madrid stations.

These are the posters we have created for you to remember:

You will see these posters:

At Metro de Madrid, we make it easy for you to buy masks.

We have installed mask vending machines at these stations:

You need to keep a safe distance from other people.

A protective measure to avoid getting infected is to keep a distance of 1.5 metres from other people.

1.5 metres is the distance between 2 people with their arm outstretched to one side.

Metro de Madrid has placed signs in different places to remind you of this distance:

• On the ground, in front of the turnstiles.

• In corridors, where people need to always stand on the right-hand side following the direction of travel, according to the arrow on the floor:

• On the ground before going up or down escalators. You need to keep 4 steps apart.

• On the floor of the platforms.

We have put up posters with important recommendations to avoid infections.

These are the recommendations that everyone should follow:

If you have any symptoms of the disease or think you may be infected with the coronavirus, stay at home and call +34 900 102 112.