Easy-to-read Metro user guide

This guide simply explains how to use the metro.

It allows people with intellectual disabilities or other comprehension problems to use the metro on their own without assistance.

Here you can download the full version of the, Metro User Guide

As well as information and signs in Metro de Madrid regarding the Coronavirus.

You can also watch the full video on how to use Metro by clicking here.

How can I find a metro entrance?

  • Metro stations can be accessed from the street.
  • On the streets, there are signs on lampposts directing you to the nearest station.
  • These signs tell you how far away the station is.
  • A sign in the shape of an arrow that tells you that the nearest Metro station is 400 metres away.
  • For example, this sign tells you that the nearest Metro station is 400 metres away.
  • A sign in the shape of an arrow that tells you that the nearest Metro station is 300 metres away and has a lift.
  • This other sign tells you that the nearest Metro station is 300 metres away and has a lift.
  • A sign in the shape of an arrow that tells you where to find the nearest lift to enter a station
  • You can also find this other sign that tells you the nearest lift to enter a station.

 

You can also learn how to find an underground entrance in this video

What are the entrances to Metro stations like?

  • The entrance from the street

    Metro station entrances are marked with the Metro logo so you can recognise them.

    This is the Metro logo:

    Metro de Madrid logo

     

    There are different types of entrances:

    • Metro de Madrid access stairs

      Stairs to an open entrance to the street.

    • Stairs inside a covered access called pavilion.

      Stairs inside a covered access, called pavilion.

    • Lift entrance

      Lift entrance.

    At the entrances to the station, you’ll see the following information on signs:

    Sign with information that you can find at the entrances

    This is the explanation of each of the numbers in the image:

    • The name of the station.
    • The colour and number of lines passing through the station.
    • The name of the street where the entrance is located.
    • Other added information, e.g. if there is a connection to suburban trains.
  • Down to the station

    Using the stairs:

    • To get down to the station, there are stone stairs and escalators, depending on the stations.
    • The colour of the paving can be yellow or black at the top and bottom of the stairs. This is an aid for the blind or visually impaired.
    • A person walking down the stairs of a station
    • Stairs of a station from below

     

    • The handrails of the stone stairs have Braille dotted aids for the blind at the top of the stairs:
    • Detail of a staircase handrail with Braille
    • Handrail of a staircase

     

    • We recommend you always hold on to the handrail when going down stairs. It’s safer.
    • In addition, you can go down escalators at some stations.
    • A person at the top of an escalator
    • Detail of the icons that can be found on the stairs

     

    • Always remember to follow these escalator safety rules:
      • Crossed-out icon showing a person running on the stairs
      • No running.
      • Crossed-out icon showing a person sitting on the stairs
      • No sitting on the steps.
      • No prams allowed sign
      • No prams allowed.
      • Icon of an adult accompanying a child
      • Children should be held by an adult.
      • Crossed-out icon of a person kicking the side
      • No kicking on one side.
      • Crossed-out icon of two feet, one between the steps. The other in the right position
      • No inserting feet between two steps.
      • No dogs allowed sign
      • No dogs allowed.
      • Icon of a person holding the handrail
      • All users should hold on to the handrail.

    Also follow these recommendations

    • No stopping at the top of the stairs.
    • Stay to the right.
    • Detail of the emergency stop on an escalator
      emergency stop button
      • You can use the emergency stop button on the escalator when there is a problem.
      • You can only use it for a justified reason. If you press the button for an unjustified reason or unnecessarily, Metro de Madrid may fine you.

     

    Using a lift:

    • You can also take the lifts down to the station.
    • There are signs before entering the lift. These signs inform you of:

    Sign that you can find in the lifts

    This is the explanation of each of the numbers in the image:

    • The lift is for people who need it, such as the elderly and wheelchair users.
    • They also tell you on which floor the Metro lines you can use are.
    • Other services and the floor on which they are located, such as Bibliometro and Public Transport Card Offices.
    • The dots at the end of the sign are Braille dots for the blind with the same information.

     

    Always remember to follow these lift safety rules:

      • Never put your hand between the lift doors.
      • Never force doors to get out.
    • Infographic indicating to never put your hand between lift doors

     

      • In the event that the lift stops suddenly:
        • Step 1. Stay calm.
        • Step 2. Press the button (bell) for 3 seconds.
        • Step 3. Wait for a response.
        • Step 4. Explain what happened.
        • Step 5. Follow the instructions you are given.
    • Lift intercom detail
      • Sometimes, escalators or lifts may not work. In these cases, you’ll see signs indicating that they are out of order. Follow the signs and the instructions of Metro staff.
    • An escalator with an out-of-service warning fence

      This sign tells you that you may not use the stairs.

  • The entrance gates

    Before entering the station lobby, there are glass doors.

    These doors are signposted:

    The entrance gates

      • Enter through the gates with the blue "Entrance" sign.
    • Entrance sign
      • Exit through the gates with the green "Exit" sign.
    • Exit sign
      • Do not enter or exit through gates marked "No Entry" in red.
    • Do not pass sign
      • In some stations, there is a blue opening button to the right of one of the entrance gates.
        It means that this gate is accessible.
        Press to open the gate.
        Don't push it.
    • Blue button for entrance doors
      • At the exit, the push button is green.
    • Green button for entrance doors
      • Avoid entering or exiting through doors with broken glass or a caution sticker.
    • Door with a caution sign

You can also learn what the entrances to the Metro stations look like in this video

Use of transport cards

To travel with Metro, you need a transport card.

These cards can be topped up at:

  • Automatic machines at Metro stations.
  • Tobacconists.
  • Some of Bankia's signposted ATMs.

 

The cards you can use in Metro are: Multi Card, Public Transport Card and Blue Card.

  • Multi Card

    You can buy the Multi Card:

    • On Metro’s automatic machines.
    • At tobacconists and other authorised points of sale.

     

    At Metro, we call tickets "transport tickets".

    In this guide we’ll talk about tickets.

    But remember the words "transport ticket" when talking to Metro staff.

    You can buy the Multi Card with these tickets:

    • Multi Card
      • For only 1 part of Metro:
        • Single, 1 trip.
        • 10 trips, on Metro and EMT buses.
      • For various parts of Metro:
        • Combined Single, 1 trip.
        • 10 trips Combined.
      • To get to and from Adolfo Suárez-Barajas Airport:
        • Single + Supplement, for 1 trip
        • Combined Single + Supplement, for 1 trip
        • Supplement, for travellers with 10 trips.

     

    These tickets are priced separately from the card.

  • Public Transport Card

    You can buy the card at the Public Transport Card management offices.

    • Public Transport Card

      Pantalla de maquina con el mensaje de insertar tarjeta de transporte.jpg

    • It’s a personal card, with your name and photo.

      On this card you can top up:

      • Normal 30-day transport passes.
      • 30-Day transport passes with discounts for disabled people or large families.
      • Single and 10-trip tickets.

      The 30-day pass allows you to travel on Metro, bus and suburban trains for 30 consecutive days.
      There is also a transport pass for a whole year, called and yearly transport pass.

  • Blue Card
    • Blue Card

       

    • The Blue Card is personal and has your name and photo.

      It is a 30-day pass only for Metro within zone A, ML1 of Metro Ligero and buses in Madrid.

      Not valid for Renfe’s suburban trains and intercity buses.

      This card is for people over 65 years old and people with disabilities who have lower incomes and are registered in the city of Madrid.

      When in doubt about the card or ticket you need, ask Metro staff at the stations.

      They’ll help you.

  • Machines for topping up cards

    There are machines where you can top up your Multi Card and Public Transport Card at all Metro stations.

    Machines for topping up at stations

    This is the explanation of each of the numbers in the image:

     

    1. For all types of cards and tickets. It only allows payment by debit or credit card.
    2. For single, 10-trip and Multi Card tickets. It allows payment by banknotes and coins and by debit or credit card.
    3. For all types of cards and tickets. It allows payment by banknotes and coins and by debit or credit card.

     

    To use them:

    • First message on the screen of a machine for topping up

      You have to touch the screen with your finger.

    • Insert a card or purchase a card message on machines for topping up

      Then a screen appears that gives you choices.

    • Top-up options message on the machines

      Insert the card into the slot indicated on the machine.

    • Ticket type message

      You can top up different types of tickets on your personal card or on your Multi Card.

    • Message to buy a Multi Card

      This is the screen to buy a Multi Card without an initial top up of tickets.

    • Trips verification message on the card

      At the machine, you can check how many trips you still have on your Multi Card.

    You can top up your Multi Card or Public Transport Card at the machine. You can check the date you topped up your pass on the machine if you have forgotten it.

    • All machines are adapted for the visually impaired.

      • There are yellow markings in some parts of the machine with Braille dots. These are aids for the visually impaired.
    • Yellow markings on the card slots of the machines for topping up

    In addition, there is a user-friendly button on the display.

    • All machines are adapted for the visually impaired.

      • This button changes the display.
      • A voice from the machine asks you to insert the card into the slot. Afterwards, a display appears for you to choose the ticket you want to buy.
    • User-friendly button on the displays of the machines for topping up

  • The entry and exit turnstiles

    The turnstiles are the access gates to the station platforms.

    To get to the station platform, you have to pass your Multi Card or Public Transport Card through the turnstiles.

    The turnstiles of the stations look like this:

    • Turnstiles with sliding gates

      With sliding gates.

    • Rotary turnstiles

      With access turnstiles.

    Some gates are wider.

    These turnstiles are for wheelchair users or families with prams.

    • Wide gate
    • Icons above the gates indicating wheelchair and pram access

    Some turnstiles have a sign above them for better visibility.

    In addition, all turnstiles have a green arrow. This arrow indicates where you should walk through.

    • Gate with icons on it indicating wheelchair and pram access
    • Exit arrow on a turnstile

    In addition, there is a communication intercom.

    You can use it to talk to Metro staff and ask for help.

      • The intercom has a grey or green button on the bottom right corner. To call for help, touch the grey or green button.
      • You need to speak through the yellow circle.
    • Communication intercom on the turnstile

    To enter the Metro station, you need to hold your Multi Card or Public Transport Card over the green circle on the turnstile.

      • You always need to carry your card with you inside the stations.
      • You have to show the card to Metro staff when asked to do so.
    • A hand touching the card on the green circle of the turnstile

    Also, at some stations you need to use the card to exit through the turnstiles. These are the stations of the Metro lines in zones B1, B2, B3 and those of the Metro Ligero.

  • The Metro network fare zones

    The Metro network is divided into different zones that you should take into account when topping up your card with tickets:

    • Zone A:
      • It includes Metro de Madrid and Metro Ligero ML1.
    • Zone B1:
      • MetroEste: on line 7, from Barrio del Puerto to Hospital del Henares.
      • MetroNorte: on line 10, from La Granja to Hospital Infanta Sofía.
      • Part of MetroSur: the stations on line 12 in Alcorcón, Getafe and Leganés. These stations are also included:
        • Line 10: Joaquín Vilumbrales and Puerta del Sur.
        • Line 11: La Fortuna.
      • Part of TFM: on line 9, from Rivas-Urbanizaciones to Rivas Futura.
      • Metro Ligero ML2.
      • Part of Metro Ligero ML3: from the Colonia Jardín stop to Ventorro del Cano.
    • Zone B2:
      • Part of MetroSur: the stations on line 12 in Móstoles and Fuenlabrada.
      • Part of TFM: on line 9, Rivas Vaciamadrid station.
      • Part of ML3 of Metro Ligero, from the Prado del Espino stop.
    • Zone B3:
      • Part of TFM: on line 9, from La Poveda to Arganda del Rey.

You can also learn how to use the transport cards in this video

You can also learn how to use the different types of fare cards and fare zones in this video

Who can inform you at Metro?

  • General information at Metro

    When you need help or have a question, we recommend you:

    • Look for station staff.
      • Estation staff members are dressed in uniform with a blue jacket or coat and navy blue trousers.
      • In summer, they can be dressed in a white shirt with blue checks. Some women may wear a navy blue skirt.
    • Metro station staff in uniform

      Metro station staff in uniform.

    • Metro station staff in uniform

      Metro driver in uniform.

    • Metro station staff in uniform

      Metro station staff in uniform.

     

    • Use the intercoms.

     

    • The station intercom

      Station intercom.

    • The intercom of a machine for topping up

      Ticket vending machine intercom.

    In addition, you also have these aids:

    Help plans

    • A metro map

     

    Information signs in lobbies and on platforms informing you of:

    • A poster with metro fares

      Ticket and transport pass prices.

    • A poster with the zone plan

      Map of the streets near the station.

    • A poster with timetables

      The frequency of trains, i.e. how often they run, depending on the time of day.

    • Several posters with notices

      Warnings, such as road works and train disruptions.

    Mobile App

    And the customer service telephone numbers

    • 900 444 404
  • Information on problems

    Problem 1

      • A machine, a turnstile or an intercom doesn’t work. You’ll see yellow or red signs:
    • Yellow warning with red text about a turnstile that is out of order

    Problem 2

    • A line or station is closed. Metro reports this in the following ways:
    • Warning on a sign on an information stand

      On information stands at station entrances, like the example in this photo.

    • Warning on illuminated sign at the entrance or platform

      With illuminated signs at the entrance or on the platforms.

    • Warning on the display of ticket vending machines or for topping up

      On the displays of the ticket vending machines.

    • Loudspeaker in a train

      Through the public address system in stations and inside trains.

You can also learn who can provide you with information on Metro in this video

How can you find your way around the stations?

At Metro, you’ll find many information and orientation signs inside the stations, at the metro entrances and at the different access points.

Signs help you find out where you are and where you can go.

  • Metro line indications
      • Metro consists of a network of numbered lines.
      • Each line has several stations.
      • Lines 1 to 12 and R are Metro lines.
      • The R line is named after the word Ramal.
      • The Ramal line connects Ópera and Príncipe Pío stations.
      • ML1, ML2 and ML3 are Metro Ligero lines.
      • The same station may be on a single line or on several lines.
      • line 1 icon
      • line 2 icon
      • line 3 icon
      • line 4 icon
      • line 5 icon
      • line 6 icon
      • line 7 icon
      • line 8 icon
      • line 9 icon
      • line 10 icon
      • line 11 icon
      • line 12 icon
      • line Ramal icon
      • line ML1 icon
      • line ML2 icon
      • line ML3 icon

    The colours of the lines can be seen in a strip at the entrance or throughout the station.

    • Sign at the entrance of a station

      At the entrance.

    • Sign inside a station

      Inside the station.

    There are stations where several lines intersect. These stations correspond to several lines.

    At these stations, there is a strip with the colour of their line below the station name.

    For example, at Nuevos Ministerios station, there is a grey stripe on the Line 6 platform, a pink stripe on the Line 8 platform and a blue stripe on the Line 10 platform.

    • Line 6 sign

      Line 6.

    • Line 8 sign

      Line 8.

    • Line 10 sign

      Line 10.

    The colours of the walls are not related to the Metro line.

    For example, a station with yellow walls may be Line 3 or another line of a different colour.

    Wall colours can be different depending on the station.

  • Direction signs

    Inside the stations, there are several types of blue signs to guide you in a direction:

    Towards the line platforms:

    • Information indicating the direction to the lines at stations

      No station list.

    • Information indicating the direction to the lines with a list of stations

      With station list.

    • Information on the correspondence with other lines

      You can find correspondence signs with other lines when several lines cross at the same station.

    • Towards the exit:

      This sign is green.

      It may indicate one or more exit streets and the odd or even numbers of the pavements:

    • Sign indicating the exit direction

      Image with direction signs.

    • On the platform:

      You have signs showing you how to get to the platform of another line, when several lines cross at the station.

    • Sign indicating how to get to the platform of another line
  • Lift signs
    • There are lifts in many Metro stations.

      You can find the lift as follows:

      • On the street, they are near the entrance with stairs.
      • Inside the station entrance pavilion, after the glass doors at the entrance.
      • In the lobby.
      • On the platforms.
    • Lift inside a pavilion

      Lift inside a pavilion.

    • The lifts have signs with:

      • The Metro logo.
      • The name of the station.
      • The colours of the Metro lines that connect with that station.
    • Signs outside the lifts
    • A green sign with the word “Lift" indicates a lift to an exit.

    •  

    • On the door of the lift, you’ll find information about where the lift takes you..

      The lift can take you to the exit, a platform or an intermediate floor.

      See which one is the one you need!

    • Indications on the lift door

    • Remember

      No entering lifts that are out of order.

    • Out of service lift warning
  • Signs on escalators
    • There are many escalators in Metro stations.

      Escalators can take you from the street to the lobby and from the lobby to the platforms.

      The deepest stations have several flights of escalators.

      Escalators can run upwards or downwards.

      Downward escalators have a green light at the top.

      It’s an aid for the visually impaired.

    • Escalator with green light

    • Remember

      No using a stationary escalator.

    • Out of service stairs warning
  • Floor signs

    Metro also uses floor signs.

    You can find these signs at:

    • At lift doors: white, black or yellow.
    • White signs at the entrance of the lifts
    • Black signs at the entrance of the lifts
    • Yellow signs at the entrance of the lifts
    • At the top and bottom of the stairs and escalators. Soon in all stations.
    • Sign at the top of the stairs
    • Sign at the bottom of the stairs
    • On the platform, to mark the first and last door of the first carriage of the train in grey.
    Sign indicating the first and last door of the first carriage of the train
    Stop signs for the first carriage of the train
    • At the edge of the platform, to indicate the danger limit regarding the track, it’s yellow with dots.
    • Sign on the edge of the platform
    • Sign indicating the danger boundary to the track
    • The podotactile paving is a thickly striped or thickly dotted tile.
    • They come in various colours: grey, yellow or orange.
    • These tiles help the blind.
    • Blind person on a podotactil pavement
    • Podotactil flooring in a corridor
    • The striped tiles guide you to go from one place to another.
    • Dotted tiles indicate a multi-path crossing or platform edge.
      • Some of the striped tiles also indicate the location of ticket vending machines.
    • Podotactil pavement in front of the machines for topping up
  • Accessibility sign

    The symbol is called the International Symbol of Access. It is also known as ISA.

    This symbol is for all the disabled, not just wheelchair users. You can find this sign on Metro platforms.

    This sign marks the safety area for entering the train.

    • SIA icon
    • SIA icon on the wall

    You can also find ischiatic supports on the platforms to rest on.

    • Ischiatic support icon
    • Ischiatic supports for resting at a station

You can also learn how to find your way around the stations in this video.

The train trip

  • What are the carriages like?

    In Metro, each section of a train is called a carriage.

    Some lines are wider than others. Therefore, only certain types of trains can run on them.

    • The narrowest trains run on lines 1, 2, 3, 4, 5 and R and this is what they look like:
    Carriages in line 1, 2, 3, 4, 5
     
     
    • On lines 6, 7, 8, 9, 9, 10, 11 and 12 the trains look like this:
    • Carriages in line 6, 7, 8, 9, 10, 11, 12
    • Carriages in line 6, 7, 8, 9, 10, 11, 12
    • Carriages in line 6, 7, 8, 9, 10, 11, 12
    •  
    • On lines ML1, ML2 and ML3 Metro Ligero the trains look like this:

    Carriages in line ML1, ML2, ML3

  • How to wait for the train to arrive at the station

    Always wait at the section of the platform where the first carriage will stop.

    It’s usually marked with grey stripes on the ground.

    Wait for the train to come to a complete stop before approaching it.

    • Platform area where the first carriage stops
    • A stopped train and people getting on

     

    If possible, wait close to the wall.

    Never go beyond the yellow stripe at the edge of the platform!

    • The feet of someone waiting correctly for a train
    • The feet of someone waiting closer than they should be to the train
    • The feet of someone waiting in a bad position regarding the train

     

    To enter or exit trains you can find doors without buttons, doors with buttons or doors with handles.

    Here are some examples:

    • Button for a carriage door handle
    • A hand pressing a new release button
    • Opening buttons on the side of the doors

     

    Remember to follow the safety rules for entering and exiting trains:

      • Icon to let people out before going in
      • Let people out before going in.

      • Icon to be careful not to drop objects on the track when exiting the train
      • Be careful not to drop objects on the track when exiting the train.

      • Icon to be careful not to put your foot between the carriage and the platform
      • Be careful not to put your foot between the carriage and the platform.

     

    No:

      • Icon to enter or exit after the whistle blows
      • Entering or exiting after the whistle blows.

      • Icon to not hold doors
      • Holding the doors.

     

    Also, no:

    • Putting your hand between the doors or between the door and the chassis.
    • Passing from one carriage to another using the emergency door.

     

    Use the emergency stop handle only in an emergency or when in real need of help.

    • Red sign indicating the location of the alarm handle
    • Stop handle inside a carriage
    •  
    • Remember

      Do not use it for no apparent reason.

    • Icon of a hand pulling on the brake of a carriage
  • What other information signs are there on trains?
    • Metro maps and a panel with the stations on each line
      • A voice over the PA system announces the name of the next station. It also warns of stations that are on a curve.
      • Travellers should be careful not to put their foot between carriage and the platform at these stations.
      • In addition, train drivers can also warn of unforeseen events using the PA system. For example, a problem in the lines that slows down the pace of the train.
      • There are Metro maps and a panel with the stations on each line.
    • Illuminated exit door signs
      • There are illuminated exit door signs.
      • They usually indicate the next station, with an arrow indicating the exit door side.
    • Sign on the window of the seats reserved for elderly, pregnant women and children
      • There are signs in the windows about seats reserved for the elderly, pregnant women or users with reduced mobility.
    • Illuminated exit door signs
      • On some trains there are illuminated exit door signs.
    • TV screens in carriages
      • In some carriages, there are TV screens.
      • The screens often display news.
      • The name of the next station is also displayed.
    • Carriage door with an icon showing the space reserved for wheelchairs
      • In the first and last carriage of some trains there is a space reserved for wheelchair users.
    • Door unlocking signalling
      • Door unlocking signs are provided so that passengers can open the doors in an emergency.

You can also learn how to travel by train in this video

Communicating in aid and emergency situations

During the trip, a situation may arise that you don’t know how to solve and may need help with.

Metro can report unusual situations, for example, when a line or a station is closed.

Metro reports this in the following ways:

  • PA system at stations.
  • Through the PA system inside trains.
  • With illuminated signs on the platforms.
  • For the information stands in the lobbies.
  • Illuminated sign at stations
  • Information stand in the lobby

In these situations, you have several options to ask for help:

  • Metro staff

    They are the people who can help you.

    They will also give instructions in the event of an unforeseen situation.

    Always follow their instructions.

    Metro staff may wear a yellow waistcoat with the Metro logo in unusual and crowded situations.

    • Metro staff with a tablet.

      Metro staff with a tablet.

    • Picture of Metro staff wearing identification waistcoats.

      Metro staff wearing identification waistcoats.

    • Picture of Metro staff wearing identification waistcoats.

      Metro staff wearing identification waistcoats.

  • Underground security guards
    • Someone entering through the turnstiles observed by a security guard
    •  
  • Intercoms
      • They are in lobbies, on platforms and at turnstiles.
      • In addition, you can also find an intercom on the vending machines to communicate with us., en las máquinas de venta también puedes encontrar un interfono para comunicarte con nosotros.
    • Intercoms

      Intercom.

      • If you can’t find Metro staff in an emergency situation, look for the "Emergency Exit" signs.
      • Walk calmly to the nearest exit.
    • Exit icon

      Image indicating the direction of the emergency exit.

    • Remember

      Never use lifts and escalators in emergency situations.

    • Icon showing people in a lift behind the prohibited sign

You can also learn how to communicate in aid and emergency situations in this video.

Arrival at your destination

When the train arrives at your destination station, you’ll find green signs on the platforms indicating your destination:

  • Green sign with several exit indications
    • The exit.
    • The nearest streets.
    • Direction arrows when there is more than one exit.
    • Arrows indicating that you can take the lift out.
  • Sign indicating how to get to the platform of another line when several lines cross and you need to change platforms
    • On the platform, you have signs showing you how to get to the platform of another line, when several lines cross at the station and you need to transfer.

 

In the corridors, there are also green signs indicating "Exit" and the nearest street(s).

At stations in zone A, you’ll arrive at a different exit barrier to the turnstile.

  • Exit without turnstiles

    You can exit without swiping your card.

  • Green arrow indicating you can pass through an exit

    You need to go through the exits indicated by a green arrow.

  • Red cross indicating you can’t pass through an exit

    You may not go through the turnstiles with a red flag.

At other stations, you need to swipe your card again like at the entrance.

  • Glass gates

    • Finally, before you reach the street you’ll find the glass gates. Exit through the gates marked with a green "Exit" sign.
    • One of the access gates will be marked as an accessible gate with an opening button.
  • Green accessible gate button

    • Press to open the gate.
    • You can see it with a green sign.

 

You can also learn what it will be like to arrive at your destination in this video

Information and signs against coronavirus in Metro de Madrid

  • The Covid-19 pandemic
    • A researcher with a mask working with test tubes
    • Since March 2020, we have had a coronavirus pandemic.

      A pandemic is a disease that spreads to a large number of people or in several countries.

      The disease that has caused this pandemic is called Covid-19.

      This disease is caused by a coronavirus, which is a virus that causes disease in animals.

    Sometimes these coronaviruses can infect humans.

    This is what happened with the coronavirus that causes Covid-19.

    This disease is highly contagious, but many people don’t notice that they are ill.

    That is why we all need to follow a number of rules to avoid infecting ourselves or others.

  • When should you stay at home and not travel on the Metro?

    It’s important that we all work together to prevent further transmission of this disease.

    Therefore, you should stay at home and not travel on the Metro in these cases:

      • You have a cough, fever or breathing problems. These are symptoms of the disease and you may be infected.
      • You have a cough, fever or breathing problems. These are symptoms of the disease and you may be infected.
      • You are at risk because the disease can affect you more. You are at risk if you have any of these diseases:
        • Heart or lung disease.
        • Severe kidney or liver disease.
        • High blood pressure.
        • Weak immune system.
        • Diabetes.
        • Morbid obesity, i.e. you are very overweight.
        • You have cancer and undergoing medical treatment.
      • Older people and pregnant women are also more at risk.
    • A woman with a blanket over her shoulders blowing her nose
  • What measures have we implemented at Metro to make everyone's trip safer?

    Metro de Madrid has implemented several measures to ensure that everyone can travel safely.

    Metro staff disinfecting a carriage

    • We disinfect trains and stations every day.
    • We increased the number of trains running on Metro lines with stations that are close to hospitals.
    • Our staff informs and assists in person at stations near hospitals.
    • We monitor the operation of all stations, trains and tunnels with cameras from the Central Station.
    • We are more vigilant at some stations to avoid overcrowding.
    • We have implemented measures to prevent people from touching train and station doors:
      • The doors on many trains open automatically.
      • The gates of the stations are always open.
    • We have put up signs to remind everyone to keep 1.5 metre distance from other people.
    • A woman looking at a coronavirus information poster at a station
    • We will control the number of people entering stations.

      Some stations will have extra security guards to keep a safe distance and prevent too many people from gathering at the same time.

      We will also control the number of people entering stations.

    Some stations will have extra guards to prevent too many people from gathering at the same time or the safety distance can’t be guaranteed.

    The stations with more Metro staff and security guards are:

    • Atocha-Renfe
      • Line 1 icon
    • Avenida de América
      • Line 4 icon
      • Line 6 icon
      • Line 7 icon
      • Line 9 icon
    • Conde de Casal
      • Line 6 icon
    • Gregorio Marañón
      • Line 7 icon
      • Line 10 icon
    • Méndez Álvaro
      • Line 6 icon
    • Moncloa
      • Line 3 icon
      • Line 6 icon
    • Nuevos Ministerios
      • Line 6 icon
      • Line 8 icon
      • Line 10 icon
    • Ópera
      • Line 2 icon
      • Line 51 icon
      • Line Ramal icon
    • Pacífico
      • Line 1 icon
      • Line 6 icon
    • Plaza Elíptica
      • Line 6 icon
      • Line 11 icon
    • Príncipe Pío
      • Line 6 icon
      • Line 10 icon
      • Line Ramal icon
    • Puerta de Arganda
      • Line 9 icon
    • Sol
      • Line 1 icon
      • Line 2 icon
      • Line 3 icon
    • Tres Olivos
      • Line 10 icon
  • The most important rules to avoid infections

    It is compulsory to wear a mask in Metro de Madrid facilities.

    Remember to wear a mask while on trains and in Metro de Madrid stations.

    These are the posters we have created for you to remember:

    • Mandatory mask poster with a white background
    • Mandatory mask poster with a blue background

    You will see these posters:

    • Information stand displaying mandatory face mask poster

      On information stands.

    • Mandatory face mask sign on a gate

      On entrance gates.

    At Metro de Madrid, we make it easy for you to buy masks.

    We have installed mask vending machines at these stations:

    • Argüelles
      • Line 3 icon
      • Line 4 icon
      • Line 6 icon
    • Atocha-Renfe
      • Line 1 icon
    • Chamartín
      • Line 1 icon
      • Line 10 icon
    • Colombia
      • Line 8 icon
      • Line 9 icon
    • Diego de León
      • Line 4 icon
      • Line 5 icon
      • Line 6 icon
    • Moncloa
      • Line 3 icon
      • Line 6 icon
    • Nuevos Ministerios
      • Line 6 icon
      • Line 8 icon
      • Line 10 icon
    • Plaza de España
      • Line 3 icon
      • Line 10 icon
    • Principe Pio
      • Line 6 icon
      • Line 10 icon
      • Line Ramal icon
    • Sainz de Baranda
      • Line 9 icon
      • Line 6 icon
    • You can also buy disinfectant gel with alcohol on these machines.

    • Someone purchasing alcohol-based sanitiser from a vending machine

    You need to keep a safe distance from other people.

    A protective measure to avoid getting infected is to keep a distance of 1.5 metres from other people.

    1.5 metres is the distance between 2 people with their arm outstretched to one side.

    Metro de Madrid has placed signs in different places to remind you of this distance:

    • On the ground, in front of the turnstiles.
    • Sign on the ground, in front of the turnstiles
    • Detail of the sign on the ground, in front of the turnstiles
    •  
    • In corridors, where people need to always stand on the right-hand side following the direction of travel, according to the arrow on the floor:
    • Sign on the floor of the halls
    • Detail of the sign on the floor of the halls
    •  
    • On the ground before going up or down escalators. You need to keep 4 steps apart.
    • Floor sign before going down or up escalators

       

    • Floor sign before going down or up escalators

       

    • Detail of the floor sign before going down or up escalators

       

    • On the floor of the platforms.
    • Sign on the floor of the platforms

       

    • Sign on the floor of the platforms

       

    • Detail of the sign on the floor of the platforms

       

  • Other important recommendations

    We have put up posters with important recommendations to avoid infections.

    These are the recommendations that everyone should follow:

      • Icon showing people social distancing
      • Keep a safe distance.

      • Icon showing a clock indicating rush hour and many people underneath it
      • Avoid peak hours, when more people gather.

      • Icon showing a crowd of people and the word NO above them
      • Use the entire platform. Avoid places where more people gather.

      • Icon showing only one person can take the lift
      • Only one person can take the lift.

      • Icon showing many people in a queue
      • Don’t queue and leave spaces for people to enter and exit the trains.

  • Always remember
    • Someone washing their hands with soap and water.

      Wash your hands frequently.

    • Three people touching their noses, eyes and mouths

      Avoid touching your eyes, nose and mouth.

    • Someone coughing on the crook of their elbow

      Cough into a tissue or the crook of your elbow.

    • Three people social distancing

      Keep 1.5 metres away from other people everywhere, not just at Metro.

    If you have any symptoms of the disease or think you may be infected with the coronavirus, stay at home and call +34 900 102 112.

You can also find out about the information and signs at Metro de Madrid regarding the coronavirus in this video

Where can I get more information?

You can ask for more information in the following ways:

In the stations

  • On the posters we have put up on the walls and screens at the stations.
  • In the videos on the screens on the platforms.
  • PA system at stations.
  • Poster on the station wall
  • Poster on a station wall screen

 

By telephone and internet

  • Through our customer service lines
  • 900 444 404

 

 

 

  • On our mobile app: Official Metro de Madrid.
  • On our social media accounts.

 

You can also learn how to get more information in this video